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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 011400627
Report Date: 06/03/2026
Date Signed: 06/03/2026 02:35:03 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator David Doidge
COMPLAINT CONTROL NUMBER: 15-AS-20260514150836
FACILITY NAME:ST. PAUL'S TOWERSFACILITY NUMBER:
011400627
ADMINISTRATOR:YUEN, CONNIEFACILITY TYPE:
741
ADDRESS:100 BAY PLACETELEPHONE:
(510) 835-4700
CITY:OAKLANDSTATE: CAZIP CODE:
94610
CAPACITY:320CENSUS: 206DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Executive Director Kathleen McCarronTIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility does not meet the care needs of a resident.

Facility did not allow resident to have visitors.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/03/2026 at 2:10 P M, Licensing Program Analyst (LPA) David Doidge arrived unannounced to deliver findings regarding the allegations above. LPA met with Executive Director Kathleen McCarron and explained the purpose of the visit.

During the investigation LPA obtained copies of the resident roster and spoke with staff.

Allegations: Facility does not meet the care needs of a resident, and Facility did not allow resident to have visitors.

Investigation Findings: Based on staff interview and record review, the resident in question was never a resident at the facility. The allegations are therefore false, could not have happened, and/or are without a reasonable basis. Therefore, the allegations are UNFOUNDED.

No deficiencies were cited during this inspection. Exit interview conducted and a copy of this report provided.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: David Doidge
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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