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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019201140
Report Date: 04/01/2026
Date Signed: 04/01/2026 07:37:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Alicia Delmundo
COMPLAINT CONTROL NUMBER: 15-AS-20260327101704
FACILITY NAME:ASTERA CARE HOME LLCFACILITY NUMBER:
019201140
ADMINISTRATOR:ARANHA, SHARONFACILITY TYPE:
740
ADDRESS:1528 SEAVER CTTELEPHONE:
(510) 200-5922
CITY:HAYWARDSTATE: CAZIP CODE:
94545
CAPACITY:6CENSUS: 5DATE:
04/01/2026
UNANNOUNCEDTIME BEGAN:
05:25 PM
MET WITH:Aaron Salvador/StaffTIME COMPLETED:
07:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not provide a safe environment for residents.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On this day, April 1, 2026, at 5:25 pm, Licensing Program Analyst (LPA) Delmundo arrived unannounced to investigate the above allegation. LPA met with Aaron Salvador, staff, and informed the reason for visit. LPA also spoke over the phone with Sharon Aranha, administrator, and met with other staff, Mark Kevin Salvador.

It was alleged that resident (R1) felt unsafe due to the cleanliness of the facility.

LPA toured the facility inside out with Aaron Salvador. LPA inspected the living and family rooms, bedrooms, toilets, side and backyard. LPA observed the facility clean, but because LPA was unable to interview R1 due to R1 is no longer at the facility, the allegation is closed as unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiency cited. Exit interview conducted and copy of this report provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Alicia Delmundo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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