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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019201140
Report Date: 06/19/2026
Date Signed: 06/19/2026 05:40:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Alicia Delmundo
COMPLAINT CONTROL NUMBER: 15-AS-20260327101704
FACILITY NAME:ASTERA CARE HOME LLCFACILITY NUMBER:
019201140
ADMINISTRATOR:ARANHA, SHARONFACILITY TYPE:
740
ADDRESS:1528 SEAVER CTTELEPHONE:
(510) 200-5922
CITY:HAYWARDSTATE: CAZIP CODE:
94545
CAPACITY:6CENSUS: 6DATE:
06/19/2026
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Sharon Aranha/Administrator TIME COMPLETED:
05:40 PM
ALLEGATION(S):
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Staff mismanaged resident's medication.

Staff do not provide adequate care for residents.
INVESTIGATION FINDINGS:
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On this day, June 19, 2026, Licensing Program Analyst (LPA) Delmundo arrived unannounced to continue the investigation of the above allegations and close the complaint. LPA met with staff, Aaron Salvador and Mark Kevin Salvador, and informed the reason for visit. LPA called and spoke over the phone with Sharon Aranha, licensee- administrator (ADM). ADM arrived at around 12:20 pm.

During the course of investigation, LPA reviewed resident's records and obtained copies of Admission Agreement, LIC602A Physician's Reports, doctor's order of medications, LIC622 Centrally Stored Medication and Destruction Record and Medication Administration Record. LPA interviewed the following: staff (S1 and S2) on 4/01/26 and 6/19/26; residents (R2, R3) on 6/19/26; ADM on 6/19/26.

Allegation: Staff mismanaged resident's medication.
The reporting party (RP) indicated that R1 reported that staff do not provide R1 appropriate medications. ............continued on 9099C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Alicia Delmundo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20260327101704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: ASTERA CARE HOME LLC
FACILITY NUMBER: 019201140
VISIT DATE: 06/19/2026
NARRATIVE
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LPA reviewed doctor's order of medications, LIC622 Centrally Stored Medication Records and Destruction Record and Medication Administration Record. S1 and S2 stated they administered medications to R1. S1 stated R1 was moved-in by EMTs who brought R1's medications and Discharge Summary from Skilled Nursing Facility (SNF) with list of medications, however, 6 of the medications listed were not with them. S1 stated they followed-up with R1's case manager and was told that it will be relayed to the doctor but at that time R1 didn't have a primary care physician. S1 and administrator stated R1 wanted to go back to SNF and stayed in the facility for less than a month. LPA was not able to obtain information from R1 due to R1 was no longer at the facility when complaint was received. Therefore, the allegation is unsubstantiated.

Allegation: Staff do not provide adequate care for residents.
The reporting party (RP) indicated that R1 reported that the facility provides poor care. LPA reviewed LIC602A Physician's Report which showed R1 able to feed self and able to care for own toileting needs and just needs stand by assist in bathing and minimum assistance with dressing/grooming. Both S1 and S2 stated they assisted R1 with activities of daily living but R1 refused. LPA interviewed R2 who stated the staff assist whenever they need assistance. R2 further stated the staff are great. LPA was not able to obtain information from R3 pertaining to the allegation but stated they are okay. LPA was not able to obtain information from R1 due to R1 was no longer at the facility when complaint was received. Therefore, the allegation is unsubstantiated.

Based on information gathered and LPA was unable to obtain information from R1, the above allegations are unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiency cited.

Exit interview conducted and copy of this report provided.
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Alicia Delmundo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2