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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019201382
Report Date: 06/04/2026
Date Signed: 06/04/2026 03:47:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Yasamin Brown
COMPLAINT CONTROL NUMBER: 15-AS-20260601102342
FACILITY NAME:ROSEMONT GARDENSFACILITY NUMBER:
019201382
ADMINISTRATOR:LEUNG, BELINDAFACILITY TYPE:
740
ADDRESS:1345 CLARKE STREETTELEPHONE:
(510) 483-0150
CITY:SAN LEANDROSTATE: CAZIP CODE:
94577
CAPACITY:45CENSUS: 39DATE:
06/04/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Roselyn Chand, AdministratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility staff member took picture of resident in the nude.
INVESTIGATION FINDINGS:
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On 6/4/2026 at 12:45 pm, Licensing Program Analyst (LPA) Y. Brown arrived unannounced to conduct an initial 10-day complaint investigation and deliver findings for the allegation above. LPA met with Administrator Roselyn Chand and explained the purpose of the visit.

During the investigation, LPA interviewed W1 and 5 staff members. LPA obtained and reviewed the facilities LIC500 (Personnel Record), in-service training, and employee warning notice.

Allegation: Facility staff member took picture of resident in the nude.
Finding: Substantiated

Continued on LIC9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Yasamin Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 15-AS-20260601102342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: ROSEMONT GARDENS
FACILITY NUMBER: 019201382
VISIT DATE: 06/04/2026
NARRATIVE
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Continued from LIC9099.

W1 stated that on 12/29/2025, S4 took a picture with their personal phone of R1 in the nude. W1 stated that S4 stated that they took a photo of R1 in the nude to show W1 that R1 takes their clothes off on their own. Interview with S2 revealed that they were made aware that S4 took a photo of R1 while in the nude from W1 and S2 spoke with S4 about the incident. S2 stated that they observed the photo in S4's phone and told S4 to delete it. S2 stated that S4 deleted the photo and S4 received an employee written notice regarding the incident. S2 stated that they conducted an all employee in-service regarding the incident.

Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation was found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC9099D.



Exit Interview conducted with Roselyn, appeal rights and a copy of this report provided.



SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Yasamin Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 15-AS-20260601102342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: ROSEMONT GARDENS
FACILITY NUMBER: 019201382
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/04/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/05/2026
Section Cited
CCR
87468.1(a)(1)
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(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons.
This requirement is not met as evidenced by:
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By POC date, the Administrator agrees to complete an all staff in-service retraining on Personal Rights Of Residents in all Facilities and compliance with section 87468.1 and send proof of the in-service to CCLD.
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Based on record review and interview, the licensee did not comply with the section cited above in that a staff member took a photo of R1 in the nude which posed an immediate personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: Yasamin Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3