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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 095920187
Report Date: 10/07/2026
Date Signed: 10/07/2026 11:32:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2026 and conducted by Evaluator Cassandra Mikkelson
COMPLAINT CONTROL NUMBER: 59-AS-20260612172109
FACILITY NAME:PAVILION AT EL DORADO HILLS, THEFACILITY NUMBER:
095920187
ADMINISTRATOR:DELGADO, KIMBERLYFACILITY TYPE:
740
ADDRESS:2288 FRANCISCO DRTELEPHONE:
(916) 542-3452
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:64CENSUS: 60DATE:
10/07/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Executive Director Kimberly DelgadoTIME COMPLETED:
11:35 AM
ALLEGATION(S):
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Resident sustained broken bones due to staff neglect.
INVESTIGATION FINDINGS:
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On 10/07/2026, Licensing Program Analyst (LPA) Cassandra Mikkelson arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Executive Director Kimberly Delgado.
During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation.

The results of the investigation are as follows:

**Report continued on 9099-C**
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 59-AS-20260612172109
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: PAVILION AT EL DORADO HILLS, THE
FACILITY NUMBER: 095920187
VISIT DATE: 10/07/2026
NARRATIVE
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Resident sustained broken bones due to staff neglect.
Interviews with staff and a review of medical records show that on 6/9/2026, R1 sustained an acute comminuted and displaced fracture of the distal left humerus with a butterfly fragment. R1 was not a documented fall risk and was scheduled for normal, frequent safety checks. Surveillance camera footage shows that on 6/9/2026 at approximately 0220 hours, staff checked on R1 in R1’s room; at approximately 0520 hours, staff found R1 on the ground. Staff called 911 and sought timely medical attention for R1 and appropriately reported the incident. There is insufficient evidence to conclude that staff failed to provide required supervision that resulted in R1 sustaining a great bodily injury. Based on the totality of the evidence obtained, the allegation that resident sustained broken bones due to staff neglect is UNSUBSTANTIATED.

Based on interviews conducted, observations, and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2026
LIC9099 (FAS) - (06/04)
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