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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 100400544
Report Date: 10/02/2026
Date Signed: 10/02/2026 03:00:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2026 and conducted by Evaluator Daiquiri Boyd
COMPLAINT CONTROL NUMBER: 24-AS-20260617090730
FACILITY NAME:TERRACES AT SAN JOAQUIN GARDENS, THEFACILITY NUMBER:
100400544
ADMINISTRATOR:CASE, ALEXISFACILITY TYPE:
741
ADDRESS:5555 NORTH FRESNO STREETTELEPHONE:
(559) 439-4770
CITY:FRESNOSTATE: CAZIP CODE:
93710
CAPACITY:652CENSUS: DATE:
10/02/2026
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Angela Weibert, Director of Assisted LivingTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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9
Staff do not provide adequate food service
Staff yelled at resident
Staff speaks inappropriately to residents
Staff interacts inappropriately with residents
INVESTIGATION FINDINGS:
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2
3
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5
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Licensing Program Analyst (LPA) Daiquiri Boyd conducted the complaint investigation visit to the facility. During this visit LPA obtained copies of internal investigation that was conducted and interviewed staff. LPA delivered investigation findings regarding the above allegations on this day. The Department has investigated the complaint alleging: Staff do not provide adequate food service, staff yelled at resident, staff speaks inappropriately to residents, staff interacts inappropriately with residents. Based on the interviews conducted and/or records review the above allegations are UNSUBSTANTIATED. LPA found no coorberating evidence or statements. LPA's interviews revealed that no one, including residents and supervising staff, has ever witnessed the staff acting inappropriately. Interviews reveald that residents were happy with food service at the time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Shawna Doucette
LICENSING EVALUATOR NAME: Daiquiri Boyd
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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