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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107206752
Report Date: 06/15/2026
Date Signed: 06/15/2026 04:53:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Daiquiri Boyd
COMPLAINT CONTROL NUMBER: 24-AS-20260226105324
FACILITY NAME:DIAL FOR CAREFACILITY NUMBER:
107206752
ADMINISTRATOR:RAMIZ ALCHIFACILITY TYPE:
740
ADDRESS:1594 E. LOS ALTOSTELEPHONE:
(559) 878-3069
CITY:FRESNOSTATE: CAZIP CODE:
93710
CAPACITY:6CENSUS: 4DATE:
06/15/2026
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Fnu Bhavya, House ManagerTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Facility did not maintain clean equipment for food service.
Resident does not have access to cash resources.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Daiquiri Boyd conducted the subsequent complaint investigation visit to the facility. During the course of this complaint investigation LPA interviewed staff on duty and obtained and/or reviewed facility records. It was determined based on the interviews and records review that the above allegation is SUBSTANTIATED. Facility did not maintain a clean luchbox for the resident as he attended his day program, as observed by LPA. Resident was not given funds from his cash resources to take to his day program, as stated during conversations with facility staff and found in review of records. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 & Chapter 1), are being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Shawna Doucette
LICENSING EVALUATOR NAME: Daiquiri Boyd
LICENSING EVALUATOR SIGNATURE:

DATE: 06/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 24-AS-20260226105324
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: DIAL FOR CARE
FACILITY NUMBER: 107206752
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/29/2026
Section Cited
CCR
87555(b)(9)
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Food Services(9) Procedures which protect the safety, acceptability and nutritive values of food shall be observed in food storage, preparation and service. This requirement was not met as evidenced by LPA observation of resident's lunch box interior was dirty and soiled with food from lunch
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Facility kitchen staff to be retrained on food safety. Proof of retraining to be done by 6/29/26 and faxed to Licensing.
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which poses a potential risk to the health, safety, or personal rights risk to the residents in care.
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Type B
06/29/2026
Section Cited
CCR
87468.1(a)(12)
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Personal Rights(12)To wear their own clothes; to keep and use their own personal possessions, including their toilet articles; and to keep and be allowed to spend their own money. This requirement was not met as evidenced by interview of Licensee stating that the day
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Facility shall retrain all staff in the use and keeping of client's monies. Proof of retraining to be done by 6/29/26 and faxed to Licensing.
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program doesn't spend resident's money appropriately and that resident's account was getting low on funds, and she did not continue to send funds for a few months. Review of P&I funds did not find any money sent to the day program to cover residents expenses Nov-Feb which poses a potential risk to the health, safety, or personal rights risk to the residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Shawna Doucette
LICENSING EVALUATOR NAME: Daiquiri Boyd
LICENSING EVALUATOR SIGNATURE:

DATE: 06/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Daiquiri Boyd
COMPLAINT CONTROL NUMBER: 24-AS-20260226105324

FACILITY NAME:DIAL FOR CAREFACILITY NUMBER:
107206752
ADMINISTRATOR:RAMIZ ALCHIFACILITY TYPE:
740
ADDRESS:1594 E. LOS ALTOSTELEPHONE:
(559) 878-3069
CITY:FRESNOSTATE:CAZIP CODE:
93710
CAPACITY:6CENSUS: 4DATE:
06/15/2026
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Fnu Bhavya, House ManagerTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is not providing adequate food service to resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Daiquiri Boyd conducted the complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegation. The Department has investigated the complaint alleging: Facility is not providing adequate food service to resident in care. LPA found that the resident was provided healthy and nutritious meals and was packed a healthy lunch to take to day program daily. Weight records from the doctor show resident maintained a healthy weight. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Shawna Doucette
LICENSING EVALUATOR NAME: Daiquiri Boyd
LICENSING EVALUATOR SIGNATURE:

DATE: 06/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3