157204130-10-7-2026-24-AS-SMOA-DYTVPK-20261013163653

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 157204130
Report Date: 10/07/2026
Date Signed: 10/07/2026 01:22:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2026 and conducted by Evaluator Mai Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 24-AS-20260930154005

FACILITY NAME:	RIVERSTONE TERRACE SENIOR LIVING		FACILITY NUMBER:	157204130
ADMINISTRATOR:	RICE, DOUGLAS G.		FACILITY TYPE:	740
ADDRESS:	3209 BOOKSIDE DR		TELEPHONE:	(661) 663-9671
CITY:	BAKERSFIELD	STATE: CA	ZIP CODE:	93311
CAPACITY:	55	CENSUS: 33	DATE:	10/07/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Elizabeth Robles, Business Office Manager		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff are not providing adequate food service to residents in care
Staff did not ensure that facility is kept clean
Staff did not ensure that residents were fed in a timely manner

INVESTIGATION FINDINGS:

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On 10/07/26, Licensing Program Analysts (LPA) M. Yang arrived unannounced to conduct initial complaint visit, stated the purpose of the visit, and deliver complaint findings. LPA met with Business Office Manager Elizabeth Robles who stated the Administrator Douglas Rice is unavailable to attend meeting.

During the complaint visit, the department conducted interviews, received records, and toured the facility. The dining area is observed cleaned. Food is cooked in the kitchen and stored in food warmer during and after being served to the residents. Food is served timely to the residents during mealtime.

Based on records reviewed, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED. Exit interview was conducted. A copy of this report was provided to the Business Office Manager, whose signature on this form confirms receipt of this report.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Mai Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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