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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209304
Report Date: 08/21/2026
Date Signed: 08/21/2026 05:02:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2026 and conducted by Evaluator Jimmy Duarte
COMPLAINT CONTROL NUMBER: 24-AS-20260811092041
FACILITY NAME:HALLMARK OF BAKERSFIELDFACILITY NUMBER:
157209304
ADMINISTRATOR:CANDELAS, ASHLEY L.FACILITY TYPE:
740
ADDRESS:2001 AKERS ROADTELEPHONE:
(661) 834-0200
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93309
CAPACITY:99CENSUS: 62DATE:
08/21/2026
UNANNOUNCEDTIME BEGAN:
03:31 PM
MET WITH:Administrator Ashley CandelasTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
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9
Staff does not provide residents with adequate assistance.
Staff have inappropriate interactions with residents in care.
Staff left resident soiled in urine for an extended period of time.
Staff do not shower residents due to insufficient staffing.
INVESTIGATION FINDINGS:
1
2
3
4
5
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9
10
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13
On 08/21/2026, Licensing Program Analyst (LPA) J. Duarte arrived unannounced to commence a complaint investigation. LPA met with Administrator Ashley Candelas. LPA explained the reason for today's visit.

During the course of this investigation, LPA conducted a facility tour, reviewed records, and interviewed staff and residents. Based on interviews and records, residents are provided with adequate assistance, residents have call buttons and staff respond accordingly, staff change residents and respond to calls from residents to be changed, and the faciliy utilizes a shower log that staff follows. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Administrator Ashley Candelas, and a copy of this report was provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Jimmy Duarte
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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