191600341-10-13-2026-11-AS-UCOL-DYUV4T-20261014160651

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191600341
Report Date: 10/12/2026
Date Signed: 10/13/2026 07:29:16 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2026 and conducted by Evaluator Jose Calderon

COMPLAINT CONTROL NUMBER: 11-AS-20261001142907

FACILITY NAME:	HUNTINGTON RETIREMENT HOTEL		FACILITY NUMBER:	191600341
ADMINISTRATOR:	HEATHER ARGUETA		FACILITY TYPE:	740
ADDRESS:	20920 EARL STREET		TELEPHONE:	(310) 370-5828
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	155; 155	CENSUS: 103	DATE:	10/12/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	ADMINISTRATOR HEATHER ARGUETA		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Resident sustained a fracture due to staﬀ neglect or physical abuse

INVESTIGATION FINDINGS:

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On 10/12/2026 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Huntington Retirement Hotel and was greeted by Administrator Heather Argueta (S1). LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegation.
The investigation consisted of the following: LPA Calderon interviewed Staff S1-S4, residents R1-R10, Witness (W1). LPA Calderon obtained the following records: Torrance Memorial discharge (dated 10/02/2026), Preplacement Appraisal (dated 09/10/2026), Physician Report (dated 09/14/2026) for R1. Toured the facility with S1
The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 10/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20261001142907

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: HUNTINGTON RETIREMENT HOTEL	FACILITY NUMBER: 191600341
	VISIT DATE: 10/12/2026

NARRATIVE

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Regarding the Allegation: Resident sustained a fracture due to staﬀ neglect or physical abuse.

This complaint alleged that the facility staff neglected and abused R1 in care. Records review indicate the following: R1 has health issues and had a fractured tibia. Interviews indicate the following: Resident (R1) could not be interviewed due to health issues. 9 out of 9 residents deny the allegation. 4 out of 4 staff deny the allegation. Witness (W1) indicates that R1 has private care and that the facility staff provide excellent care and would never neglect or abuse R1 care. W1 indicates that R1 doctor states that the fracture tibia came from walking and a 84-year-old resident and not from abuse or neglect from facility staff.

Based on interviews and supporting documentation, the preponderance of evidence standard has not been met therefore, the allegation of “Resident sustained a fracture due to staﬀ neglect or physical abuse” is found to be UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report, were provided to Administrator Heather Argueta.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:	DATE: 10/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2026

LIC9099 (FAS) - (06/04)

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