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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191801803
Report Date: 07/17/2026
Date Signed: 07/17/2026 04:05:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2026 and conducted by Evaluator Luis DeLeon
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260710153258
FACILITY NAME:GARDEN CRESTFACILITY NUMBER:
191801803
ADMINISTRATOR:WAYNN-NIETZLE ROMEROFACILITY TYPE:
740
ADDRESS:889 LUCILE AVETELEPHONE:
(323) 663-8281
CITY:LOS ANGELESSTATE: CAZIP CODE:
90026
CAPACITY:44CENSUS: 23DATE:
07/17/2026
UNANNOUNCEDTIME BEGAN:
08:41 AM
MET WITH:Administrator Mary Ann De Jesus VillegasTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff are leaving resident unattended for extended periods of time
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Luis De Leon conducted an initial unannounced complaint investigation visit for the allegation listed above. LPA met with Administrator Mary Ann De Jesus Villegas and explained the reason for the visit.

Regarding allegation: Staff are leaving resident unattended for extended periods of time
It is alleged that are leaving residents unattended for extended periods of time which has led to residents feeling neglected. Investigation consisted of interviews with staff, residents, and review of R1 facility file, including admission agreement, physician’s report, needs and service plan, and progress notes. The investigation reveals the following: Interview with residents revealed that four (4) out of six (6) residents stated that staff are responsive to residents’ needs and residents are not left unattended for long period of time. Residents stated that staff encourage residents to participate in activities with other residents.

(Report continues on page LIC-9099C...)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Luis DeLeon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 28-AS-20260710153258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: GARDEN CREST
FACILITY NUMBER: 191801803
VISIT DATE: 07/17/2026
NARRATIVE
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R1 stated that R1 chooses not to get out of room for fear that R1’s belonging may be lost. LPA observed that R1’s belongings were on R1’s bed next to R1. LPA observed that R1 has a dresser next to bed with a lock, but R1 stated that R1 cannot reach the drawer/lock. R1 stated that R1 also prefers to stay in bed because of fear of falling. R1 stated that a wheelchair doesn’t help because staff do not stay next to R1 all the time. Interview with staff revealed that six (6) out of six (6) staff stated that residents are not left unattended for long period of time. Administrator stated that there is no way that a resident will be left unattended for a long period of time. There are staff interacting with residents throughout the day including caregivers, activity staff, administrators, and housekeepers. Administrator explained that R1’s expectation of care to be the same as the skill nursing home where R1 came from. However, Administrator explained that such level of care is not possible in an assisted living home. Administrator stated that R1 preference is to stay in bed and not participate in activities with other residents. Staff have encouraged R1 to get out of bed, but R1 prefers not to. Staff encourage residents to get out of room to participate in various activities at the facility. Records review revealed the facility logs show staff interacting with R1 throughout the day. LPA observations revealed that residents are encouraged to participate in various activities and activity staff reminds residents of the daily activities available for residents to participate. LPA observed three (3) out of four (4) bedbound residents in the common areas engaged in some facility activities. Based upon the investigation, resident and staff interviews, document review, and LPA observations, there is insufficient evidence to support the allegation that staff are leaving residents unattended for extended periods of time.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was held with Administrator Mary Ann De Jesus Villegas. A copy of the report was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Luis DeLeon
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
LIC9099 (FAS) - (06/04)
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