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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850337
Report Date: 07/02/2026
Date Signed: 07/02/2026 04:24:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2026 and conducted by Evaluator Christine Yee
COMPLAINT CONTROL NUMBER: 29-AS-20260623154647
FACILITY NAME:COMFORT NESTFACILITY NUMBER:
195850337
ADMINISTRATOR:GHAZARYAN, ARAFACILITY TYPE:
740
ADDRESS:7061 TYRONE AVENUETELEPHONE:
(818) 334-9344
CITY:VAN NUYSSTATE: CAZIP CODE:
91405
CAPACITY:6CENSUS: 6DATE:
07/02/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Ani Ghazaryan, Backup AdministratorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff are mentally abusing resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and conducted the visit with Ani Ghazaryan, Staff. Ara Ghazaryan, Administrator was also present during the visit. The reason for today's visit was provided.

LPA Yee conducted an interview with Ani Ghazaryan at 11:14am, Resident #1 at 12:02pm and Staff #1 at 12:54pm and reviewed and obtained copy of documents from Resident #1's file.

Per interviews conducted with staff, Resident #1 is stubborn and likes things done a certain way. On June 13, 2026, Resident #1 was upset and acting out with staff and the other residents because the resident had a lunch date with family, but the family member had to cancel due to not feeling well. On that day, Resident #1 was also observed taking video's of the other resident and was asked to stop. Staff was not sure if the
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20260623154647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: COMFORT NEST
FACILITY NUMBER: 195850337
VISIT DATE: 07/02/2026
NARRATIVE
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resident had taken any compromising videos of the other residents. Resident #1 denies taking videos of other resident and accused Staff #1 of spreading rumors about them. Staff are lying. Resident #1's responsible party gave Ani Ghazaryan permission to review the videos on Resident #1's cell phone and it was determined that the videos did not contain any compromising information. On June 17, 2026, Ani Ghazaryan scheduled a group meeting with Resident #1, Staff #1 and Staff #2 to address any issues that Resident #1 had with the staff. During the meeting, Resident #1 stated that Staff #1 does not like them. When asked why Resident #1 felt Staff #1 didn't like them, resident stated because they smile at all the other residents but not at them. Resident #1 also stated that Staff #1 told them, it was because they were Jewish. Per interview conducted with Staff #1, staff denied telling the resident that they were Jewish. They didn't even know that Resident #1 was Jewish. Per staff, Resident #1 does not like being told what to do or be corrected when they are doing something that they shouldn't be doing. Per Staff #1, that's when Resident #1 claims that they don't like them. Per Staff #1, they are not playful with the residents, they want to be respectful so that residents don't feel bullied. They do not not tease the residents. They do not do anything to make the residents feel that they are being mentally abused. Based on the information obtained on today's visit, there is insufficient evidence to support the allegation that Staff are mentally abusing resident, therefore the allegation is unsubstantiated at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.


Exit interview was conducted and a copy of the report was provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2