<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850423
Report Date: 07/28/2026
Date Signed: 07/28/2026 12:07:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Sandra Urena
COMPLAINT CONTROL NUMBER: 29-AS-20260624155120
FACILITY NAME:IVY PARK AT WOODLAND HILLSFACILITY NUMBER:
195850423
ADMINISTRATOR:LILIT MNATSAKANYANFACILITY TYPE:
740
ADDRESS:20461 VENTURA BLVD.TELEPHONE:
(818) 346-9046
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91364
CAPACITY:127CENSUS: 90DATE:
07/28/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Lilit MnatsakanyanTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff not preventing construction from disturbing residents sleep.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Sandra Urena conducted a subsequent unannounced visit to deliver the findings for the allegation listed above. The LPA met with Litit Mnatsakanyan, Executive Director (ED) and explained the reason for the visit.
On 06/30/2026, LPA Urena conducted an initial unannounced visit to investigate the allegation listed above. LPA Urena interviewed staff and residents and requested records pertinent to the investigation.
Staff not preventing construction from disturbing residents’ sleep.
On the allegation that staff are not preventing construction from disturbing residents’ sleep; it is the concern of the Reporting Party (RP) that there has been a lot of construction work being done between the hours of 7:00 p.m. to 3:30 a.m. The RP reported that there is painting, hammering and floors being redone. To investigate the allegation, LPA Urena conducted a tour of the physical plant of the facility along with the ED, and interviewed the residents in care, staff, and the ED. During the tour of physical plant areas inside, specifically on the second floor of the facility, the LPA observed that the common space where residents have art activities, was pending remodeling/renovation work done.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260624155120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: IVY PARK AT WOODLAND HILLS
FACILITY NUMBER: 195850423
VISIT DATE: 07/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The room had an odor of fresh paint, and some of the walls were unfinished. A second room, which appeared to be an empty office room, was also being remodeled/renovated (floor carpet was to be removed, walls painted and wood flooring installed). This Office Room and the Wellness room (medication room) share a wall with a residents’ bedroom. The Wellness Room remodeling was completed at the time of the visit, which included removing carpeting, shelf, painting and installing wood floor. Interviews with residents revealed that loud banging was heard in the early hours of the evening, starting at around 7:00 p.m. and the noise would be heard throughout the early hours of the next day till 3:30 a.m. disturbing their sleep, and keeping them awake till the work was completed for the night. Per the resident, a crew of about eight (8) to 10 workers worked on the remodeling project every night. Another resident’s responsible party (RP) was present when some of the banging could be heard in the early evening. The resident’s RP asked a staff member, “what was with all the noise”, and the staff replied, “there is nothing we can do about it”. The LPA interviewed a staff member who reported that the remodeling project of the Wellness room was completed, and explained that the carpet was pulled, new flooring was installed and walls painted. Interview with the ED revealed that the remodeling project was announced to the residents through the “Lilit’s June Newsletter”. LPA Urena reviewed the June’s Newsletter and found the following sentence: “Please note that some renovation work will be conducted between the hours of 7:00pm-3:30am or during regular business hours. Furthermore, the ED stated that the renovation project included the removal of the floor carpets, painting and installing new wood flooring. Per the ED, the renovation crew of at least eight (8) workers worked quietly without making excessive noise. The LPA reviewed the Ivy Park at Woodland Hills House Rules (page #1, first paragraph) which include the following statement: “We request that all residents monitor the volume of their televisions and radios, specifically in the evening and the early morning hours”. It appears that the facility violated their own House Rules policy by engaging in renovation projects that were done during the evening and early morning hours. Although the facility’s staff informed the residents of the upcoming renovation project via a newsletter, the facility not only violated their own House Rules, but most importantly the residents’ rights, by depriving them of a quite environment during the hours (7:00 p.m. to 3:30 a.m.) and length (at least seven (7) days) of the renovation project. Therefore, the allegation that staff did not prevent construction from disturbing residents’ sleep, is deemed Substantiated at this time. Pursuant to Title 22, California Code of Regulations, the following deficiencies were cited (refer to LIC809-D).

Citations were issued. Exit interview conducted. A copy of the report was issued via email and Appeal Rights were provided.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 29-AS-20260624155120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: IVY PARK AT WOODLAND HILLS
FACILITY NUMBER: 195850423
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/31/2026
Section Cited
CCR
87468.1(a)(2)(3)
1
2
3
4
5
6
7
Personal Rights of Residents in All Facilities- (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations... (3)To be free from …interfering with daily living functions such as… sleeping...This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The Executive Director agrees to submit to the department Plan of Corretion by self certifying that they reviewed the regulations as they pertain to the personal rghts of the residents.
8
9
10
11
12
13
14
Based on observation: The facility was being renovated during the evening hours between 7:00 p.m. and 3:30 a.m. which causes excessive noise and disrupts the sleep of residents in care, which poses a potential safety risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3