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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850542
Report Date: 08/11/2026
Date Signed: 08/11/2026 03:57:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Trevor Byrne
COMPLAINT CONTROL NUMBER: 29-AS-20260327153057
FACILITY NAME:ROSE GARDEN SENIOR HOUSINGFACILITY NUMBER:
195850542
ADMINISTRATOR:TONOYAN, LILITFACILITY TYPE:
740
ADDRESS:7526 TROOST AVENUETELEPHONE:
(818) 601-3232
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91605
CAPACITY:6CENSUS: 3DATE:
08/11/2026
UNANNOUNCEDTIME BEGAN:
02:04 PM
MET WITH:Lilit TonoyanTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff are not providing meals to a resident in care.
Staff damaged resident’s personal property.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Trevor Byrne arrived to the facility at 02:04 PM to conduct a follow-up complaint investigation visit at the facility today. LPA met with facility staff who contacted Administrator Lilit Tonoyan. The Administrator arrived to the facility at 02:32 PM. Entrance interview was conducted and the reason for the visit was explained.

On 04/03/2026 LPA conducted a physical plant tour, conducted a file review for four (4) residents, obtained copies of pertinent documentation, interviewed one (1) resident, one (1) staff member, the Administrator, and attempted to interview one (1) additional resident between approximately 10:00 AM and 02:40 PM. On 07/09/2026 LPA conducted a physical plant tour, conducted a file review for three (3) residents and one (1) staff member, obtained copies of pertinent documentation, and conducted a medication review for three (3) residents between approximately 10:15 AM and 02:40 PM. On 07/30/2026 LPA conducted a physical plant tour, interviewed one (1) resident, one (1) staff member, the Designee, and attempted to interview one (1) witness between approximately 10:18 AM and 03:00 PM. CONTINUED ON LIC 9099C.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260327153057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ROSE GARDEN SENIOR HOUSING
FACILITY NUMBER: 195850542
VISIT DATE: 08/11/2026
NARRATIVE
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During today’s visit LPA conducted a physical plant tour, interviewed two (2) residents, one (1) staff member, and delivered findings between approximately 02:15 PM and 04:00 PM.

The allegation of “Staff are not providing meals to a resident in care” alleges that Witness #1 (W1) had to pay out of pocket for their own meals as the facility only provided Armenian/Russian Meals that did not work with W1’s dietary restrictions and that the meals that were provided were always over/under cooked. LPA interviewed W1 who stated that the facility would not cook meals that adhered to their dietary restriction and no alternative meals were provided to them. W1 stated that as a result they were forced to pay approximately $800 per month to purchase their own food. LPA conducted a physical plant tour of the facility on 04/03/2026, 07/09/2026, 07/30/2026, and 08/11/2026 and on each tour observed the facility to have a sufficient supply of two (2) days perishable and seven (7) days of non-perishable food. LPA interviewed Staff #1 (S1) who stated that the facility provides a variety of meals to the residents of the facility and alternatives are made available if a resident does not want what is being served. S1 stated that they are aware of the residents dietary restrictions and S1 was able to appropriately identify current resident’s dietary restrictions. S1 identified that W1 had a dietary restriction and stated that the facility had provided food items that were consistent with W1’s diet but W1 often purchased their own meals rather than eating what the facility had offered them. LPA interviewed the Administrator who stated that the facility had purchased food items specific to W1’s dietary restrictions however, W1 still purchased their own food items from outside of the facility. The Administrator stated that alternative meals were offered to W1 and other facility residents if they did not want the meal that was being served. During the investigation W1 provided LPA with bank and credit card statements from the time they resided at the facility. W1 indicated on the statements each time they purchased items and stated that these purchases were made due to the facility not providing meals. LPA reviewed the statements and only observed dollar amount totals. LPA did not observe any receipts showing that the items purchased were food items compliant with W1’s diet. LPA interviewed two (2) facility residents. The two (2) residents interviewed did not have concerns with the quality or quantity served at the facility. Resident #1 (R1) stated that they have a dietary restriction and the facility does their best to provide meals that are accommodating to their diet. Both residents stated that meals are always offered and denied the facility ever failing to provide meals to residents. Although the allegation may have happened or is valid there is insufficient evidence to support the allegation of, “Staff are not providing meals to a resident in care.” Therefore, the allegation is deemed Unsubstantiated at this time.
CONTINUED ON LIC 9099C.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20260327153057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ROSE GARDEN SENIOR HOUSING
FACILITY NUMBER: 195850542
VISIT DATE: 08/11/2026
NARRATIVE
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The allegation of “Staff damaged resident’s personal property” alleges that Staff #2 (S2) dropped and broke W1’s television when W1 was moving into the facility. LPA interviewed W1 who stated that upon move-in to the facility S2 had informed them that Witness #2 (W2) had dropped their television and broken the item. W1 stated that upon move out they spoke with W2 who informed W1 that S2 was the individual who had dropped the television and damaged the item. W2 informed LPA that when W1 was moving into the facility they had unloaded the television inside of it’s box and placed the box onto the ground. W2 stated that S2 made contact with the box and knocked it over. W2 stated that after attempting to plug the television in the device was not working so they believed that was how the television was damaged. LPA interviewed S2 who denied ever making contact with the television or its box and denied causing damage to the television. S2 stated that they had opened the box to assist in setting up the television and observed a large crack across the screen. S2 stated that the box contained no padding or protective material to cushion the television during transport. S2 stated that they notified W1 of the damage to the television at the time of move-in. LPA interviewed two (2) facility residents. Both residents stated that facility staff are respectful about their personal belongings. Both residents denied any personal belongings being damaged by facility staff. Although the allegation may have happened or is valid there is insufficient evidence to support the allegation of, “Staff damaged resident’s personal property.” Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted and a copy of this report was provided.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3