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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850637
Report Date: 08/11/2026
Date Signed: 08/11/2026 12:15:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2026 and conducted by Evaluator Trevor Byrne
COMPLAINT CONTROL NUMBER: 29-AS-20260608160524
FACILITY NAME:TROOST SENIOR CAREFACILITY NUMBER:
195850637
ADMINISTRATOR:GEVORGYAN, ERNAFACILITY TYPE:
740
ADDRESS:8051 TROOST AVETELEPHONE:
(747) 223-2672
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91605
CAPACITY:6CENSUS: DATE:
08/11/2026
UNANNOUNCEDTIME BEGAN:
10:58 AM
MET WITH:Erna GevorgyanTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee housed residents in the garage
Licensee did not provide adequate care and supervision, resulting in resident hospitalization
Licensee abandoned resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Trevor Byrne arrived at the facility unannounced to conduct a follow-up complaint visit at 10:58 AM. LPA met with facility staff who contacted the Administrator Erna Gevorgyan. Administrator arrived to the facility at 11:10 AM. Entrance interview was conducted and the reason for the visit was explained.

On 06/09/2026 LPA Balisi conducted a physical plant tour, interviewed staff, and reviewed/obtained copies of pertinent documentation relevant to the investigation. On 06/18/2026 LPA Byrne conducted a physical plant tour, reviewed three (3) resident files, interviewed the Administrator, and collected copies of pertinent documentation. During today's visit LPA conducted a physical plant tour and delivered findings between approximately 11:11 AM and 11:45 AM.

CONTINUED ON LIC 9099C.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260608160524
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: TROOST SENIOR CARE
FACILITY NUMBER: 195850637
VISIT DATE: 08/11/2026
NARRATIVE
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The allegations of “Licensee housed residents in the garage”, “Licensee abandoned resident”, and “Licensee did not provide adequate care and supervision, resulting in resident hospitalization” allege that the facility had illegally housed Individual #1 (I1) in the garage between May 2025-June 2026, that I1 had suffered a fall at the facility suffering a head injury, and that as a result of the injury facility staff abandoned I1 at an unlicensed location. LPA conducted a file review and observed the facility’s fire clearance to contain a comment which states, “Garage to be maintained as a garage only.” During the pre-licensing inspection which occurred on 11/03/2025 LPA conducted a physical plant tour and observed that the lot that the facility is on is split in half, North to South, by a fence with a gate. LPA observed the garage to be located on the back half of the property separated by the fence from the facility which is placed on the front half of the property. Although the facility sketch submitted with the application included the garage. LPA toured the garage and observed items including a bed and refrigerator which appeared to suggest that the garage was being utilized as a living area at the time of inspection. During the 11/03/2025 pre-licensing inspection LPA had a conversation with the Administrator and Applicant informing them of the facility’s fire clearance which stated that the garage was to be maintained as a garage. The Administrator and Applicant expressed understanding at the time and agreed to comply with the requirement. Records reflect the licensee is not the property owner.

During the 06/18/2026 physical plant tour LPA observed ongoing construction taking place on the back half of the property. During the 06/18/2026 tour LPA did not observe signs which indicated that the garage was being inhabited. LPA interviewed the Administrator who denied having knowledge of I1 living in the garage on the property. The Administrator stated that after the pre-licensing inspection the facility did not have access to the back half of the property including the garage. The Administrator denied ever observing individuals accessing the back half of the property via the fence gate. The Administrator stated that on 01/30/2026 the property owner, hereby referred to as Witness #1 (W1), applied for a permit to split the property along the North to South fence line and to construct an ADU on the back half of the property. The Administrator stated that they were informed by W1 that the garage was being utilized to store items that were left over from when the facility was being operated as an Independent Living home prior to the licensure of the facility. The Administrator stated that they knew I1 had lived at the home while it was being operated as an Independent Living home but have never interacted with I1.

CONTINUED ON LIC 9099C.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20260608160524
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: TROOST SENIOR CARE
FACILITY NUMBER: 195850637
VISIT DATE: 08/11/2026
NARRATIVE
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The Administrator denied I1 ever being admitted as a resident of the facility and denied having any knowledge of I1 residing in the garage while the facility was licensed.

LPA interviewed W1 who stated that they used to operate the home where the facility is located as an Independent Living home prior to the Licensee leasing the home and opening a licensed facility. W1 confirmed that I1 was a tenant at the Independent Living home and was under the care of W1. W1 confirmed that I1 resided in the garage while the licensed facility was in operation but denied the licensed facility having any involvement with I1 or the back half of the property. W1 stated that the garage was never part of the lease that the facility signed for the home and that anything going on with I1 or the garage “was my (W1’s) business.”

LPA reviewed the lease agreement signed by the facility Licensee and W1 and observed that the lease indicated the tenant leased the premises at 8051 Troost Ave North Hollywood, CA 91605. LPA did not observe any indication that the tenant did not have access to the back half of the property or the garage indicated in the lease agreement. LPA reviewed resident files located at the facility. LPA did not observe any current or past file completed for I1. The Administrator confirmed that I1 was never admitted as a resident of the facility and at no time was I1 under the care of the licensed facility.

Although the allegations may have happened or are valid there is insufficient evidence to support the allegations of, “Licensee housed residents in the garage”, “Licensee abandoned resident”, and “Licensee did not provide adequate care and supervision, resulting in resident hospitalization.” Therefore, the allegations are deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3