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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197606175
Report Date: 09/04/2026
Date Signed: 09/04/2026 04:49:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2026 and conducted by Evaluator Elena Mallett
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260501092512
FACILITY NAME:MUGUNGHWA SILVERTOWNFACILITY NUMBER:
197606175
ADMINISTRATOR:ESTHER HONGFACILITY TYPE:
740
ADDRESS:1423 S. MANHATTAN PLACETELEPHONE:
(323) 373-1980
CITY:LOS ANGELESSTATE: CAZIP CODE:
90019
CAPACITY:56CENSUS: 32DATE:
09/04/2026
UNANNOUNCEDTIME BEGAN:
08:31 AM
MET WITH:Hyun Joo Watanabe-AdministratorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff unlawfully evicted a resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Elena Mallett conducted a subsequent complaint investigation to the facility to investigate the above allegation. LPA was met by Head Caregiver Young Mee Shin and the purpose of the visit was explained. Licensee Eugene Choi and Administrator Hyun Joo Watanabe were contacted by phone. Administrator joined the visit a half hour later.Licensee joined the visit an hour later.
On the 05/07/26 visit, the investigation consisted of the following: LPA toured the facility, collected resident and staff rosters and conducted interviews with the Licensee and Administrator. No immediate health and safety risks were observed.
On today's visit the investigation consisted of a tour of the facility and interviews with four (4) staff , four(4) residents and four (4) family members of residents. The following documents were collected: staff and resident rosters, facility list of residents who left facility since January 2026, facility list of residents recieving Hospice care since January 2026, and Resident 6 (R6)'s Face sheet, Admissions Agreement and Needs and Services Plan. There were no immediate health and safety risks observed during LPA's tour of the facility.
Regarding the allegation:Staff unlawfully evicted a resident in care. It is alleged that a resident was evicted
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Elena Mallett
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20260501092512
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: MUGUNGHWA SILVERTOWN
FACILITY NUMBER: 197606175
VISIT DATE: 09/04/2026
NARRATIVE
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 from the facility because the resident wanted to utilize a different hospice care provider than the hospice care provider that was preferred by the facility. Interviews with four (4) out of four (4) staff members did not reveal that any resident was evicted for not utilizing a particular hospice care provider. Four (4) out of four (4) staff members stated that there had been no residents evicted from the facility this year and that residents can choose whichever hospice service provider they prefer without being evicted. Licensee and Administrator stated that families who ask for assistance in finding a hospice care provider will be provided with names of agencies that have served residents at the facility in the past but the facility clearly communicates to the family that the resident can choose any hospice provider that the resident wants. Interviews with four(4) of four (4) residents did not reveal that staff unlawfully evicted a resident in care, Two (2) of four (4) residents stated they were not aware of any resident that had been evicted. Two (2) of four (4) residents stated residents had no knowledge about the eviction process. Interviews with four (4) out of four (4) residents revealed that the residents were not aware about hospice services or about which hospice agencies provide services at the facility. Interviews with three (3) out of four (4) family members of residents revealed that the facility does not evict residents for not utilizing a particular hospice service and that residents are free to choose whichever hospice service the resident prefers. One (1) out of four (4) family members stated that the facility will only allow residents to utilize a particular hospice service and not a hospice service of the resident's own choosing. Three family members of residents stated that the facility offers names of hospice providers that have serviced the facility in the past but did not communicate that these providers are the only providers permitted at the facility. Three family members of residents stated residents will not be evicted from the facility for not choosing a certain hospice provider. One family member of a resident stated that the facility did not evict anyone for not using a particular hospice agency but clearly communicated that the facility only wanted residents receiving hospice care from a particular agency. LPA' s record review did not show that any residents were evicted from the facility in 2026.LPA's record review revealed that one agency provided hospice care to four out of five residents receiving hospice services at the facility. The investigation did not reveal that staff unlawfully evicted a resident in care.
Based on interviews with staff, residents, residents' family members and a review of facility records there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
An exit interview was conducted with Administrator Hyun Joo Watanabe and a copy of this Licensing report was provided.
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Elena Mallett
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2