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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197606945
Report Date: 09/03/2026
Date Signed: 09/03/2026 03:27:30 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2026 and conducted by Evaluator Noemi Galarza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260901194510
FACILITY NAME:GREENLEAF COURT SENIOR LIVING, LLCFACILITY NUMBER:
197606945
ADMINISTRATOR:CHANEL SANCHEZFACILITY TYPE:
740
ADDRESS:8101 S PAINTER AVETELEPHONE:
(562) 698-0596
CITY:WHITTIERSTATE: CAZIP CODE:
90602
CAPACITY:92CENSUS: 59DATE:
09/03/2026
UNANNOUNCEDTIME BEGAN:
01:41 PM
MET WITH:Chanel Sanchez, Executive Director TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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9
Residents are not free to individually contract with their own hospice or home healh providers.
INVESTIGATION FINDINGS:
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2
3
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9
10
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Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit to investigate the above allegation. The purpose of the visit was discussed with Executive Director Chanel Sanchez.

The investigation consisted of: Resident files and roster was reviewed. Executive Director was interviewed.

The complaint alleges the facility informed a resident’s family that their hospice agency provider would have to be discontinued so the resident could switch to the facility hospice agency choice. Based on record review and interview with Executive Director, the findings indicate the resident addressed in this complaint does not reside at this facility. This facility was formerly called Brookdale Central Whittier. There is another facility with a similar name nearby called Brookdale Uptown Whittier. LPA called the facility and confirmed the resident addressed in this complaint lives there. Therefore, the allegation is unfounded.

An exit interview was conducted with Chanel Sanchez. A copy of the report was issued.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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