197607629-8-20-2026-31-AS-MGFS-DXQ39L-20260907180315

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197607629
Report Date: 08/20/2026
Date Signed: 08/20/2026 12:30:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2026 and conducted by Evaluator Mariana Agban

COMPLAINT CONTROL NUMBER: 31-AS-20260811181835

FACILITY NAME:	RIDGEWOOD RESIDENTIAL CARE HOME #3		FACILITY NUMBER:	197607629
ADMINISTRATOR:	MARIA CRUZ		FACILITY TYPE:	740
ADDRESS:	19231 DEARBORN STREET		TELEPHONE:	(818) 626-9220
CITY:	NORTHRIDGE	STATE: CA	ZIP CODE:	91324
CAPACITY:	4	CENSUS: 4	DATE:	08/20/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Karla Plata- Assistant Administrator		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Staff left resident unsupervised outside for an extended period of time

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mariana Agban conducted an unannounced initial complaint visit to investigate the above stated allegation. LPA arrived at the facility and was granted access by staff. LPA met with Administrator Rowena Cruz and Assistant Administrator Karla Plata. LPA requested copies of pertinent records, including but not limited to the Staff Roster, Client's Roster, and Client's Individual Program Plan (IPP). LPA conducted a physical plant tour to ensure that clients’ health and safety were protected and that the facility was in compliance with Title 22 regulations. No immediate health and safety hazards were observed. During today’s visit, LPA interviewed five (5) staff members, and one (1) client. LPA attempted to interview two(2) Clients.

Regarding the allegation: Staff left resident unsupervised outside for an extended period of time
It is alleged that a client was observed moaning while sitting on the covered patio in the backyard without staff supervision for approximately forty-five (45) minutes on a day when the temperature was close to 100 degrees. (Continue on 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260811181835

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: RIDGEWOOD RESIDENTIAL CARE HOME #3	FACILITY NUMBER: 197607629
	VISIT DATE: 08/20/2026

NARRATIVE

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Interviews with the Administrator and Assistant Administrator revealed that staff are not permitted to leave clients unsupervised. The Administrator and Assistant Administrator stated that facility staff are assigned specific clients each day to provide care and supervision based on the clients' needs. Interview with Client 2 (C2) could not confirm or refute the allegation due to C2's cognitive limitations. Interview with Staff 3 (S3) revealed that facility staff encourages clients to remain indoors on days when temperatures are high and redirects clients to indoor activities. S3 further stated that, regardless of whether clients are indoors or outdoors, three (3) staff members are present during each shift to provide adequate care and supervision to all clients.

Based on the information obtained through interviews and record review, there is insufficient evidence to verify the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted, copy of this report signed and delivered.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026

LIC9099 (FAS) - (06/04)

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