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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608267
Report Date: 08/26/2026
Date Signed: 08/26/2026 04:27:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2026 and conducted by Evaluator Perchui Khurshudyan
COMPLAINT CONTROL NUMBER: 31-AS-20260811224400
FACILITY NAME:CEDARS ASSISTED LIVING, THEFACILITY NUMBER:
197608267
ADMINISTRATOR:STEPAN SARMAZIANFACILITY TYPE:
740
ADDRESS:17300 ROSCOE BLVD.TELEPHONE:
(818) 344-2042
CITY:NORTHRIDGESTATE: CAZIP CODE:
91325
CAPACITY:175CENSUS: 117DATE:
08/26/2026
UNANNOUNCEDTIME BEGAN:
09:42 AM
MET WITH:Administrator Stephan SarmazianTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Facility is in disrepair.
Staff did not maintain facility at a comfortable temperature for residents.
Staff did not ensure that the resident’s room was maintained free of malodors.
Staff did not ensure that the resident’s bathroom was maintained in a clean condition.
INVESTIGATION FINDINGS:
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On 8/26/26, Licensing Program Analyst (LPA) Perchui Milena Khurshudyan conducted subsequent complaint visit to investigate the allegations and to deliver the final report. Upon arrival, LPA met with facility Administrator Stephan Sarmazian and explained the reason for the visit.

During today's visit, LPA Khurshudyan conducted physical plant tour to ensure health and safety of the residents are protected and the facility is in compliance with Title 22 Regulations. Between 11:40am to 12:30pm, LPA conducted interviews with ten (10) residents residing in the facility, three (3) staff members, and the Administrator.

During the initial complaint visit conducted by LPA Antonia Alvizar-Ettima on 08/12/26, LPA requested and received copies of the facility resident and staff rosters. At approximately 11:40a.m., LPA and Administrator conducted a physical plant inspection.
Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 31-AS-20260811224400
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: CEDARS ASSISTED LIVING, THE
FACILITY NUMBER: 197608267
VISIT DATE: 08/26/2026
NARRATIVE
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Allegation: Facility is in disrepair.

Licensing Program Analyst (LPA) Khurshudyan conducted a complaint investigation regarding the allegation listed above. During the investigation, LPA conducted interviews with the Administrator, Staff, and Residents, and inspected the facility including the 1st and 2nd floor memory care areas. During the physical plant inspection, LPA observed areas of the facility requiring cleaning, repair, and /or maintenance including dirty walls and floors within the dementia Memory Care Unit. Interviews and observations supported concerns that the facility had not been consistently maintained in a clean, safe, and good state of repair. During the inspection, LPA observed that rooms 115 and 117 are currently under construction and was informed that the facility is undergoing a repair plan; however, the estimated completion time is approximately one year. Based on interviews conducted and LPA's observations there is sufficient information and evidence to support the allegation. Therefore, the allegation that the facility is in disrepair is substantiated.

Allegation: Staff did not maintain facility at a comfortable temperature for residents.

Licensing Program Analyst (LPA) Khurshudyan conducted a complaint investigation regarding the allegation listed above. The reporting party alleged that several rooms in the 1st and 2nd floor memory care units including rooms 109, 115, 125, and 226 were excessively hot and that residents reported feeling hot while lying in bed. During the investigation, LPA conducted interviews with the Administrator, Staff, Residents, and measured temperatures in resident rooms and common areas. LPA’s observations and / or temperature readings revealed that portions of the facility were maintained at an uncomfortably warm temperature. Resident interviews also corroborated concerns regarding excessive heat in their rooms. The facility was unable to demonstrate that comfortable temperatures were consistently maintained for residents during the period of 8/1/26 to 8/20/26. During the visit, LPA Khurshudyan observed that part of the facility does not have a central air conditioning system, and portable/mini-AC units are installed on the walls in the hallways and inside residents’ rooms. LPA checked the temperature inside the random residents’ rooms, which measured between 68°F and 70°F, a comfortable range. However, residents interviewed confirmed that past couple of weeks they have experienced hot temperature inside their rooms and the AC units were not working properly. Although, the hallway AC unit displayed a temperature of 62°F, LPA noted that it was not blowing cold air, and the hallway temperature was hot and uncomfortable. Based on interviews and LPA’s observations, there is sufficient evidence to support the allegation. Therefore, the allegation that staff did not maintain facility at a comfortable temperature for residents is substantiated. Continue on LIC9099-C

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 31-AS-20260811224400
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: CEDARS ASSISTED LIVING, THE
FACILITY NUMBER: 197608267
VISIT DATE: 08/26/2026
NARRATIVE
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Allegation: Staff did not ensure that the resident’s room was maintained free of malodors.

Licensing Program Analyst (LPA) Khurshudyan conducted a complaint investigation regarding the allegation listed above. The Reporting Party alleged that a strong urine odor was present in resident room 109 during the investigation. LPA conducted interviews with the Administrator, Staff, Residents, and inspected resident room 109 and surrounding areas. LPA detected a strong urine and/or malodor in the resident’s room and surrounding areas. An interview with the Administrator revealed that there are plumbing issues in room 109 that are causing the odor. The Administrator also confirmed that the odor from the resident’s room had been addressed through routine cleaning and odor-control procedures; however, the plumbing still requires repair, and the flooring needs replacement, which is included in the facility’s remodeling plan. Based on interviews conducted and LPA's observations, there is sufficient evidence to support the allegation. Therefore, the allegation that staff did not ensure that the residence room was maintained free of malodors is Substantiated.

Allegation: Staff did not ensure that the resident’s bathroom was maintained in a clean condition.

Licensing Program Analyst (LPA) Khurshudyan conducted a complaint investigation regarding the allegations listed above. The Reporting Party alleged that fecal matter and a strong odor was observed in the bathroom associated with room 115. During the investigation, LPA conducted interviews with the Administrator, Staff, and Residents, and inspected room 115. LPA observed that room 115 is currently under construction and remodeling. An interview with the Administrator confirmed that visible fecal matter and/or soiled areas had previously been present in the resident’s room. Based on interviews conducted and LPA’s observations there is sufficient evidence to support the allegation. Therefore, the allegation that staff did not ensure that the resident's bathroom was maintained in a clean condition is Substantiated.

Deficiencies were issued and recorded on LIC9099D.

Exit interview conducted. Report signed and delivered. Appeal rights delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 31-AS-20260811224400
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: CEDARS ASSISTED LIVING, THE
FACILITY NUMBER: 197608267
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/04/2026
Section Cited
CCR
87303(a)(1)
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Maintenance and Operation(a)facility shall be clean, safe, sanitary and in good repair at all times[...] for...residents, employees and visitors (1)Floor surfaces [...] shall be maintained in a clean, sanitary, and odorless condition. This requirement is not met as evidenced by:
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The Administrator shall submit documentation of repair and the corrective measures taken to CCL by POC due date.
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Based on inspection and observation the Licensee did not ensure that the facility is safe and sanitary and LPA observed evidence of disrepair and malodors in resident bedrooms. This poses apotential health, safety risk and personal rights violation to residents in care.
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Type B
09/04/2026
Section Cited
CCR
87303(b)(2)
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Maintenance and Operation(b)A comfortable temperature for residents shall be maintained at all times(2)The facility shall cool rooms to a comfortable range[...] This requirement is not met as evidenced by:
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The Administrator shall submit proof of repair of AC unit and the corrective measures taken to CCL by POC due date.
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Based on inspection and observation the Licensee did not ensure that the facility has proper operating AC unit and is in comfortable range of temperature, This poses apotential health, safety risk and personal rights violation to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4