197608489-8-28-2026-31-AS-MGFS-DY5SC4-20260921134452

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608489
Report Date: 08/27/2026
Date Signed: 08/28/2026 12:36:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2025 and conducted by Evaluator Leslie Ngo-Castaneda

COMPLAINT CONTROL NUMBER: 31-AS-20251120102643

FACILITY NAME:	DIGNITY CARE HOME #1		FACILITY NUMBER:	197608489
ADMINISTRATOR:	RONALD M. VIRAY		FACILITY TYPE:	740
ADDRESS:	8821 VALJEAN AVENUE		TELEPHONE:	(818) 891-1222
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	6	CENSUS: 4	DATE:	08/27/2026
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Raymond Viray- administrator		TIME COMPLETED:	12:18 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff sexually abused resident.
Staff poked resident with a sharp object.
Staff administered resident unprescribed medications.
Staff did not provide nutritious food options to resident.
Staff did not accord resident privacy.
Staff did not allow resident to leave facility.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced subsequent complaint investigation visit regarding the above allegation. LPA met with administrator, Raymond Viray and explained the reason for the visit.

On 11.21.2025, LPA Ngo-Castaneda conducted an initial complaint visit, LPA interviewed staff and residents at the facility, toured the facility, and requested copies of the staff roster, resident roster, and records relevant to the investigation. On 11.29.2025, the department representative interviewed Resident #1 (R1), the party responsible, and staff.

Allegation: Staff sexually abused resident.

Continue to LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 31-AS-20251120102643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: DIGNITY CARE HOME #1	FACILITY NUMBER: 197608489
	VISIT DATE: 08/27/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

It is alleged that staff touched resident’s body inappropriately. Document review of police report dated 11.15.2025 notes the following information: Date of incident 9.11.2025. Officers responded to statements of a resident claiming to have been sexually assaulted the case was closed without further investigation. The department interviewed staff and residents at the facility, who revealed that they feel safe and have no issue and have no complaints about S1 and have not witnessed inappropriate behaviors. The department obtained information that S1 was working in a different location on 9.11.2025 which is the date alleged the incident happened. As well as that there were documents provided to proof S1 was working somewhere that day.

Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff poked resident with a sharp object.

It was alleged that the Licensee poked the R1 with a sharp object in care. During the initial visit, an interview with the Licensee revealed that the incident never occurred and the Licensee denied the allegation. An interview with staff revealed that they would never poke the residents. Furthermore, during the initial visit, interviews with residents confirmed that no staff members ever poked or touched R1 with any object. Residents also informed LPA Ngo-Castaneda that they did not witness any incidents with R1.

Based on the interviews during the initial visit, this allegation is Unsubstantiated at this time.

Allegation: Staff administered resident unprescribed medications.

It was alleged that facility staff administers R1 unprescribed medications. Interview with the administrator denied the allegation. Interview with staff revealed that they always follow physician prescriptions and would never give residents unprescribed medications. Interview with six (6) residents denied the allegation, adding they've never been administered medication that wasn't prescribed.

Continue to LIC 9099-C

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 31-AS-20251120102643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: DIGNITY CARE HOME #1	FACILITY NUMBER: 197608489
	VISIT DATE: 08/27/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA observed medication to be all accounted for all residents; LPA did not observe surplus or shortage of medication. LPA reviewed six (6) out of six (6) residents’ medications, no unprescribed medication was observed. R1 had a total number of seven (7) medications which had a physician’s prescription.

Based on interviews, observation, and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff did not provide nutritious food options to resident.

It was alleged that staff did not provide nutritious food options to R1. During LPA on 11.21.2025, LPA observed a nutritious breakfast for residents. The breakfast plate had two (2) poached eggs, a cup of fruits that had: banana, blueberries, strawberries, kiwi, a sliced toast, and a cup of milk. During lunch, LPA observed residents' plates to have Swedish meatballs, steam broccoli, mash sweet potatoes, and buttered pasta. LPA interview with six (6) resident and reviewed the facility menu. Breakfast, lunch and dinner menu includes a healthy and nutritious variety of vegetables, fruits, protein and a treat. The residents interviewed did not have any concerns/complaints about the food served at the facility. All residents interviewed felt that the facility serves sufficient amounts of protein and vegetables with their meals.

Based on interviews, observation, and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff did not accord resident privacy.

It was alleged staff did not respect R1's privacy. Staff would come in and out of the room. During LPA visits on 11.21.2025 and 8.27.2026, LPA did not observe staff entering the resident's bedroom without knocking. LPA interviewed six (6) residents, who revealed staff knock on the door before they enter, and their privacy is respected. Interview with staff revealed that they always knock on the resident's bedroom door before entering, they are trained to respect residents' privacy.

Based on interviews, observation, and training record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

continue to LIC 9099-C

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 31-AS-20251120102643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: DIGNITY CARE HOME #1	FACILITY NUMBER: 197608489
	VISIT DATE: 08/27/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation: Staff did not allow resident to leave facility.

It was alleged that staff did not allow R1 to leave the facility. R1 wanted to leave the facility. Staff revealed that R1 wanted to leave the facility and go back to their home. Interview with staff revealed that R1 wants to leave the facility, but needs to be assisted by staff. R1 wanted to leave the facility and go back to their own home. Staff stated that per the doctor’s report dated 4.18.2025, R1 cannot leave the facility unassisted. Therefore, they made sure that R1 is leaving with staff assistance. Residents interviewed during investigation revealed that they are not restrained from leaving the facility.

Based on observation, interviews, and record review, there is insufficient evidence to support the allegation that staff inappropriately restrained residents. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview was conducted with, and a copy of this report was provided to the Licensee.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 4