197609969-6-30-2026-29-AS-KBUY-DXH2DL-20260831171831

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609969
Report Date: 06/30/2026
Date Signed: 06/30/2026 05:55:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2026 and conducted by Evaluator Christine Yee

COMPLAINT CONTROL NUMBER: 29-AS-20260623110601

FACILITY NAME:	VALLEY VISTA SENIOR LIVING		FACILITY NUMBER:	197609969
ADMINISTRATOR:	MAYA MNOYAN		FACILITY TYPE:	740
ADDRESS:	7040 VAN NUYS BLVD		TELEPHONE:	(818) 906-4400
CITY:	VAN NUYS	STATE: CA	ZIP CODE:	91405
CAPACITY:	164	CENSUS: 133	DATE:	06/30/2026
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Maya Mnoyan, Executive Director		TIME COMPLETED:	06:00 PM

ALLEGATION(S):

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1. Staff do not ensure residents personal property is kept safely secured resulting in personal items going missing.
2. Staff rearranged furniture in residents room without authorization as a form of mental abuse.
3. Staff does not ensure provided furnishings in resident rooms are in good repair.
4. Staff do not respond to residents call light in a timely manner.
5. Staff do not assist resident with getting dressed due to neglect

INVESTIGATION FINDINGS:

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Licensing Program Analyst(LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegations and met with Maya Mnoyan, Executive Director. The reason for today's visit was provided.

On today's visit, LPA Yee conducted interviews with Maya Mnoyan, Executive Director at 11:06am, 12:16pm and 2:31pm, Staff #1 at 3:52pm and an attempted telephone interview with Resident #1 at 10:57am but was informed that they were at a medical appointment. A face to face interview was conducted with Resident #1 at 1:05pm.

Per information received from interviews conducted with Resident #1, they vehemently denied that they filed the complaint and they did not make any of the above allegations. Per Resident #1, they dispute the allegations made, unless a copy of the recording of their voice can be provided as proof to establish that they had called to file the allegations on the complaint. They can dress themself, bath themself, take their own

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:	DATE: 06/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 29-AS-20260623110601

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: VALLEY VISTA SENIOR LIVING	FACILITY NUMBER: 197609969
	VISIT DATE: 06/30/2026

NARRATIVE

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medications and take care of them self. They do not need help. If she needs help, she calls the staff. Per Resident #1, they are highly intelligent and wouldn't make things up. They don't lie. Per Resident #1, the problem they have is with the microwave and refrigerator. Per Resident #1, both items belong to the facility. Per Resident #1, the microwave is not broken and the refrigerator just does not work properly. The microwave works but it trips the circuit and they have to re-set the circuit breaker and the refrigerator will freeze the food. Per Resident #1, they had a salad in the refrigerator and it froze. They thawed out the salad and ate it. Resident #1 also adamantly denied that the furniture in the room was rearranged or that the furniture is in disrepair. The only thing that was altered in the room was an armchair that was given to them to use by the previous Wellness Director. The chair came from room #513. Per Resident #1, they had the armchair removed because the chair had a very strong odor, like urine. In regards to the missing clothing and personal items, Resident #1 states that they are blessed to have plenty of clothes. Their clothing was never inventoried. Per Resident #1, if someone took their clothes and personal items, they hope that they enjoy it. Per Resident #1, this is the place for them. They like it here as they can come and go as they please.

Per interviews conducted with Executive Director and staff, they are not aware of any missing clothing or personal items or the removal of any adapters. Resident #1, who is legally blind has a history of claiming thing are missing and when they go to the room, the missing items are there. Items are just not in the exact location that it was last placed. Resident #1 did not provide LPA Yee with a list of missing items when asked.. Per Staff, there was one incident where one of Resident #1's shirt was accidentally left stuck in the washer and it ended up with the next resident's laundry and resident claimed it was missing. Staff remembered the resident who had their laundry done next, located the shirt and returned it to the resident. Interviews with staff also reveal that Resident #1's furniture was not rearranged as alleged. There are no issues with the furniture as confirmed by Resident #1. Per interview regarding the microwave, staff state that the microwave belongs to the resident and the refrigerator belongs to the facility. Resident #1 was told by maintenance to solve the problem by purchasing another microwave. The facility owned refrigerator is in the process of being replaced. Per information provided, 15 refrigerators were ordered and was scheduled to be delivered on

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:	DATE: 06/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 29-AS-20260623110601

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: VALLEY VISTA SENIOR LIVING	FACILITY NUMBER: 197609969
	VISIT DATE: 06/30/2026

NARRATIVE

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6/27/26 but was not delivered. The facility will follow-up on the status of the delivery and notify LPA Yee when it is delivered and provide a copy of the shipping receipt.

Based on the information received during today's visit, there is insufficient evidence to support all the above allegations, therefore the all of the allegations are determined to be unsubstantiated at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

Exit interview was conducted with Melanie Ramirez, Director of Memory Care, since Maya Mnoyan had to leave at 3:40pm.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:	DATE: 06/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026

LIC9099 (FAS) - (06/04)

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