During today's visit starting at 10:40 a.m. LPA and ED briefly toured the physical plant areas inside and outside to ensure there are no immediate health and safety hazards, and facility is in compliance with Title 22 Regulations. Starting at 11:03 a.m. and through the visit LPA conducted ten (10) random resident interviews, three (3) staff interviews and obtained copies of pertinent documents relevant to the investigation.

On the allegation, Staff do not assist resident with medical care, it is the concern of the Reporting Party (RP) that R1 is unable to make their doctors appointments due to staff not assisting R1 with locating their transportation. To investigate this complaint, LPA conducted in person interviews, telephonic interviews, corresponded via email, file and record review, and obtained copies of pertinent documentation relevant to the investigation.

Interview with R1 revealed that transportation to their medical appointments is arranged through their doctor’s office, and the facility does not handle any medical appointments, coordination, or arrangements. R1 reported that on three occasions they waited for a driver but did not see one. They contacted the driver directly, and the driver informed them they were on Van Nuys. R1 stated they instructed the driver that pickup should occur at the Vannowen entrance. R1 reported speaking with the driver twice, and each time the driver indicated they were on Van Nuys. On one occasion, R1 walked to Van Nuys, but the street was under construction.

R1 stated they have not requested staff assistance and prefer to sit in the lobby and wait. They reported discussing transportation concerns with their doctor’s office, as the physician’s office arranges all transportation. R1 stated the facility’s Executive Director informed them that the facility could provide certain types of support; however, when asked about assistance with seeing a physician, R1 declined because they prefer to continue care with their primary care provider. Additionally, R1 stated they do not plan to ask the facility for assistance, as transportation is available through their doctor’s office and drivers simply need to locate the correct entrance.

R1 reported that on one occasion facility staff attempted to assist but were unable to locate the driver. R1 further stated that sometimes drivers park too far away, and they are unwilling to walk that distance.

Report continued on LIC 9099-C PAGE 3...

Interview and email correspondence with the ED revealed that R1 receives little to no assistance from the facility and is considered “independent.” The ED further stated that they believe staff ensure all residents’ medical needs and concerns, including R1’s, are addressed appropriately.

Staff interviews revealed that R1 is generally independent and rarely requires any assistance from staff.

Interview with R1’s clinical advisor revealed that R1 had missed several medical appointments and reported that drivers were not following the instructions regarding the correct pickup location.

Although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation of Staff do not assist resident with medical care is deemed unsubstantiated at this time. Exit interview conducted. Report was reviewed and a copy was provided.