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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610121
Report Date: 05/21/2026
Date Signed: 05/21/2026 02:29:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2026 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20260513095333
FACILITY NAME:WEST HILLS ASSISTED LIVINGFACILITY NUMBER:
197610121
ADMINISTRATOR:EDGARDO GALANGFACILITY TYPE:
740
ADDRESS:7055 SHOUP AVENUETELEPHONE:
(818) 883-7201
CITY:WEST HILLSSTATE: CAZIP CODE:
91307
CAPACITY:90CENSUS: 61DATE:
05/21/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Ed GalangTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff did not prevent a resident from sustaining fractures while in care
INVESTIGATION FINDINGS:
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At approximately 11:00 a.m. on 05/21/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

Regarding the allegation "Staff did not prevent a resident from sustaining fractures while in care" it was alleged Resident #1 (R1) suffered seven (07) fractured ribs while under staff supervision. To investigate the allegation above, LPA conducted an initial visit on 05/14/26 and interviewed the administrator at 11:15 a.m., requested pertinent records at 11:30 a.m., and toured the facility at 11:40 a.m. Today, LPA Reed toured the facility inside and out at 11:15 a.m., conducted a review of pertinent records, including but not limited to R1’s admission agreement, medical assessment, care plan, staff and client rosters, resident sign in and sign out logs, and a copy of the Adult Protective Services (APS) report filed by the facility administrator for suspected neglect/abuse of R1 at 11:30 a.m., and interviewed staff between 12:30 p.m. and 2:30 p.m. Record review of staff notes and emails revealed R1 returned to the facility from a vacation at 1:45 a.m. on 05/09/26 with a soiled diaper and high blood sugar.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260513095333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WEST HILLS ASSISTED LIVING
FACILITY NUMBER: 197610121
VISIT DATE: 05/21/2026
NARRATIVE
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Telephonic interview with Staff #1 (S1) today at 1:00 p.m. confirmed R1 expressed pain during their bath hours after they returned to the facility. Interview with Staff #2 (S2) at 1:20 p.m. today also confirmed R1 expressed pain when being repositioned on 05/09/26 and 05/10/26. R1 reported to S2 that they were handled roughly on a bus while travelling. Around 4:45 pm. on 05/09/26, staff noticed bruising on R1’s arms. Photographs taken by facility staff confirmed bruising on both of R1’s arms. During a home health visit at 11:30 a.m. on 05/10/26, R1 noted a pain level of “10 out of 10”. R1 was sent to the hospital for medical attention where their fractures were discovered. The APS report submitted by the administrator for R1’s suspected abuse confirmed the evidence found in the investigation. The overall investigation revealed that although R1 suffered multiple rib fractures, there is insufficient evidence to verify that the fractures resulted at the facility due staff neglect. Therefore, based on interviews and record review the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2