197610145-4-8-2026-31-AS-TAGD-DYLSKN-20261006135659

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610145
Report Date: 04/08/2026
Date Signed: 04/08/2026 03:32:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2026 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20260407091355

FACILITY NAME:	AARON'S CARE VILLA		FACILITY NUMBER:	197610145
ADMINISTRATOR:	SALUNGA, ALBERT		FACILITY TYPE:	740
ADDRESS:	11328 WOODLEY AVE		TELEPHONE:	(747) 237-0417
CITY:	GRANADA HILLS	STATE: CA	ZIP CODE:	91344
CAPACITY:	6	CENSUS: 4	DATE:	04/08/2026
		UNANNOUNCED	TIME BEGAN:	10:21 AM
MET WITH:	Myline Olivas		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff do not provide nutritious meals for residents.
Staff yell at residents.
Staff do not treat residents with dignity and respect.
Staff do not keep facility free from pests.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michael Cava conducted an unannounced complaint investigation visit regarding the above allegation(s). LPA met with the administrator, Myline Olivas, and explained the reason for the visit. In conjunction with this investigation, a Required Annual inspection was also made.

During today’s visit LPA conducted a tour of the facility (between 10:30am to 11:30am), interviewed four (4) residents (between 11:30am to 12:30pm, interviewed three (3) staff including the administrator (between 12:30pm to 1:30pm), and a record review (between 1:30pm to 2:30pm).

Regarding allegation: Staff do not provide nutritious meals for residents, it was reported that healthy meals are not being served to the residents in care. No witnesses were identified to corroborate to this allegation. Interviews with the three staff deny the allegation, stating meals provided are usually fresh, and no complaints have been received regarding food service. Interviews with the four residents also do not

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260407091355

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: AARON'S CARE VILLA	FACILITY NUMBER: 197610145
	VISIT DATE: 04/08/2026

NARRATIVE

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corroborate with this allegation, as the residents have no complaints or concerns regarding the food service. A physical plant inspection of the facility kitchen and food supply area was made by LPA Cava, who observed a sufficient amount of perishable and non-perishable food properly stored, labeled and sealed.

Based on the department’s observations and interviews which were conducted, there is insufficient evidence to prove that Staff do not provide nutritious meals for residents. Therefore the allegation is deemed Unsubstantiated at this time.

Regarding allegations: Staff yell at residents and Staff do not treat residents with dignity and respect, it's being reported that staff screams at residents when they are confused and agitated and staff do not exhibit proper manners when it comes to resident care, due to a lack of training. No witnesses were identified to corroborate to this allegation. Interviews with the three staff deny the allegation, stating no complaints or concerns by either the residents or their responsible party has been made about not being treated with dignity and respect. Interviews with the four residents also do not corroborate with this allegation, as two of the four residents reveal that staff are respectful and able to meet their needs. Review of staff records do not indicate any administrative actions for aggressive behavior

Based on the department’s observations and interviews which were conducted, there is insufficient evidence to prove that Staff yell at residents and Staff do not treat residents with dignity and respect. Therefore the above allegation(s) is deemed Unsubstantiated at this time.

Regarding allegation: Staff do not keep facility free from pests, it is being reported that there are rodents such as ants and cockroaches in the facility. No witnesses were identified to corroborate to this allegation. Interviews with the three staff deny the allegation, stating no complaints or concerns have been made in regards to rodents in the facility as housekeeping is made daily. Interviews with the four residents also do not corroborate with this allegation, as two of the four residents stated they have not seen, encountered or have any issues with insects or rodents. LPA conducted an inspection of the physical plant, and observed the facility to be clean, safe and sanitary.

Based on the department’s observations and interviews which were conducted, there is insufficient evidence to prove that facility is not free of pests. Therefore the allegation is deemed Unsubstantiated at this time.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC9099 (FAS) - (06/04)

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