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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610176
Report Date: 09/29/2026
Date Signed: 09/29/2026 10:52:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Raymond Comer
COMPLAINT CONTROL NUMBER: 31-AS-20260113121153
FACILITY NAME:ESSENTIAL CARE ASSISTED LIVINGFACILITY NUMBER:
197610176
ADMINISTRATOR:KHACHATRYAN, VERZHINEFACILITY TYPE:
740
ADDRESS:3132 WAVERLY DR.TELEPHONE:
(818) 284-7607
CITY:LOS ANGELESSTATE: CAZIP CODE:
90027
CAPACITY:6CENSUS: 0DATE:
09/29/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Verzhine Khachtryan-AdministratorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff mishandled the residents medications.
Staff consumed alcohol during work hours, impairing their ability to provide adequate care and supervision.
Staff are not properly trained.
Staff do not communicate effectively.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raymond Comer conducted an unannounced complaint visit to the facility to complete the investigation of the above noted allegations and to deliver final report.
The investigation was initiated on 01/20/26, at which time LPA spoke with the Administrator over the phone and requested to submit the facility records via e-mail. The documents requested included but were not limited to R1’s physician report, medication administration records and staff medication training records and other documents. No residents were interviewed during investigation as facility has no residents. Prior to this visit, on 07/06/26, LPA Comer and LPM Margaryan reviewed R1’s medication administration records and other pertinent documents previously requested and received via e-mail.

Allegation: Staff mishandled the residents’ medications.
It was alleged that resident #1 (R1) was administered medications intended for other residents on two specific occasions. This error posed an immediate threat to R1’s health and safety.

[LIC9099C] Continued-
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260113121153
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ESSENTIAL CARE ASSISTED LIVING
FACILITY NUMBER: 197610176
VISIT DATE: 09/29/2026
NARRATIVE
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The Administrator and assistant Administrator indicated that R1 left the facility in July 2026. They both denied assisting R1 with wrong mediation. The Administrator stated that she was the one who assisted R1 with the medication and there were no errors committed during medication administration. A review of R1’s medication administration records obtained from the facility did not reveal any information to support the allegation.

Therefore, based on interviews and records review, the allegation is UNSUBSTANTIATED at this time.


Allegation: Staff consumed alcohol during work hours, impairing their ability to provide adequate care and supervision. It was reported that several staff members were observed to be intoxicated and had consumed alcohol while on duty. This directly compromised their ability to provide safe and competent care. The Administrator and assistant administrator denied the allegation. Both stated no staff working in the facility consumed alcohol during work hours. Admin and assistant Admin stated that the facility has no residents since October 2025 and prior to departure of the last resident, they have had only one (1) additional Staff#1, Staff #1 (S1). Admin and assistant Admin state they have never observed S1 drinking and no one complained about S1 drinking in the facility. LPA was unable to interview residents as the facility has no residents at this time.

Based on overall investigation, there is no measurable and verifiable information to support the allegation. Hence, the allegation is UNSUBSTANTIATED this time.


Allegation: Staff are not properly trained. It was reported that the majority of staff members lacked the necessary qualifications or training for their assigned roles. The administrator indicated that she and S1 received all required training, including medication. A review of the records submitted by the facility verified the information provided by the Administrator. LPA was unable to interview S1 due to S1 no longer working for the facility.

Based on interviews and record reviews, there is not sufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

[LIC9099C] Continued-
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260113121153
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ESSENTIAL CARE ASSISTED LIVING
FACILITY NUMBER: 197610176
VISIT DATE: 09/29/2026
NARRATIVE
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Allegation: Staff do not communicate effectively. It was reported that some staff members possessed virtually no English-speaking skills. The communication gap prevented them from conveying R1’s medical needs.

During interviews, LPA Comer noted that Administrator and assistant administrator are both fluent in English. According to the Administrator, S1 was not fluent in English. However, she was able to communicate with the residents, as well as with any medical and/or emergency personnel, as needed. Facility has no residents since October 2025. No other residents were available to be interviewed.

Based on overall investigation, there is no sufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time


Allegation: Physical plant is not properly maintained. It was alleged that lack of stable staffing resulted in a staff member quitting mid-shift, which led to an un-monitored bathroom flood, creating a hazardous environment. Interviews revealed that between February 2025 and July 2025, the facility had 2 residents, and between July 2025 and September 2025, there was only one (1) resident present. The Administrator and assistant administrator denied any disrepair in the bathroom. Additionally, Admin and assistant Admin indicated they relieve each other to make sure that one of them is always present in the facility. Facility has two (2) bathrooms and they state that both were always in working condition. The Administrator stated that R1 was bed bound due to being overweight. R1 was not using the bathroom and instead using a commode for their toileting needs. During investigation LPA Comer observed the bathrooms to be clean and in working order.

Based on interviews, inspection and observation, there is no sufficient information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No citations were issued, exit interview was conducted and a copy of report was issued to the Administrator.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3