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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610209
Report Date: 08/26/2026
Date Signed: 08/26/2026 03:30:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2026 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20260806091750
FACILITY NAME:SUNSHINE SENIOR LIVINGFACILITY NUMBER:
197610209
ADMINISTRATOR:HAKOBYAN, EDUARDFACILITY TYPE:
740
ADDRESS:15955 KALISHER STREETTELEPHONE:
(747) 333-1100
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 5DATE:
08/26/2026
UNANNOUNCEDTIME BEGAN:
09:09 AM
MET WITH:TIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff does not ensure residents are provided adequate use of bathrooms in the facility
Staff does not ensure residents are accorded personal privacy
Staff does not ensure residents personal property is respected.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a subsequent complaint visit to the facility to conclude the investigation regarding the above allegations. The initial visit to this compaint was made by LPA Cava on 08/12/26. Today LPA met with the administrator, Ovsanna Khayalyan, and staff, Naira Khachatryan. They were both advised of the reason for the visit. During the course of the day's investigation, interviews with the administrator and staff were held between 9:15am - 10:00am, interviews with five (5) residents held between 10:00am - 12:00pm, a physical plant inspection between 12:00pm - 1:00pm and record review between 1:00pm - 2:00 pm. Investigation reveal the following:

Staff does not ensure residents are provided adequate use of bathrooms in the facility:
In regards to the above allegation, it was reported that the facility only has two (2) bathrooms for six (6) residents and the staff would not allow residents to use the second bathroom. The RP stated that the staff kept one of the bathrooms as a staff only bathroom. There was one time when there was a line for the
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260806091750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SUNSHINE SENIOR LIVING
FACILITY NUMBER: 197610209
VISIT DATE: 08/26/2026
NARRATIVE
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bathroom, Resident 1 (R1) defecated on self because the line was too long to wait. No times or dates identified to when this incident had happened. Also, no witnesses were identified to corroborate with this allegation. Review of the facility sketch, past annual inspection reports, and a physical plant inspection reveal that the facility has two (2) bathrooms. Bathroom #1 located in the hallway beside bedroom #3 is for resident use. Bathroom #2 is for staff use. This is also identified during past annual inspections. Interviews with the five residents reveal no complaints or concerns regarding the use of the bathroom. These residents stated they've never encountered having to wait in line for a long period of time to use the bathroom designated to them. These residents also denied ever witnessing another resident defecate on themselves because the line was too long to wait and use the bathroom.

Based on the information obtained through interviews and FAS and record review of previous annual inspections, there isn't enough evidence to prove that Staff does not ensure residents are provided adequate use of bathrooms in the facility. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted and a copy of this report given.

Staff does not ensure residents are accorded personal privacy:
Regarding the allegation, it was reported that staff would walk into R1's room and invade their personal privacy without knocking on the door. R1 could not recall specific dates of when these occurrences have happened. Also no witnesses were provided to corroborate and confirm this allegation. Interviews with the administrator and staff deny the allegation stating that prior to entering a resident's room, they would knock the door and wait to be allowed access into the room before entering. Both also stated that they would make an announcement to the resident after being granted entry, letting the resident know that they are inside the room. Interviews with the five (5) residents also deny the allegation. These five residents stated that the administrator and staff respect their privacy, and always knock prior to entering their rooms.

Based on the information obtained through interviews with the administrator, staff and residents, there isn't enough evidence to prove that Staff does not ensure residents are accorded personal privacy . Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted and a copy of this report given.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260806091750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SUNSHINE SENIOR LIVING
FACILITY NUMBER: 197610209
VISIT DATE: 08/26/2026
NARRATIVE
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Staff does not ensure residents personal property is respected:
Regarding the allegation, it was reported that staff would walk into R1's room and go through their personal paperwork without asking. R1 could not recall specific dates of when this occurrence has happened. No witnesses identified to corroborate this allegation. Also nothing was reported missing. Interviews with the administrator and staff deny the allegation stating they never review or go through any of the resident's paperwork without authorization from the resident. Even with discharge papers or doctor prescriptions or notes, both administrator and staff stated that they would not go through without permission by the residents. Interviews with the five residents deny the allegation stating they've never encountered this from the administrator and staff. These residents confirmed that the staff and administrator respect their privacy.

Based on the information obtained through interviews with the administrator, staff and residents, there isn't enough evidence to prove that Staff does not ensure residents personal property is respected. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted and a copy of this report given.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3