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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610305
Report Date: 07/10/2026
Date Signed: 07/10/2026 01:52:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20260526114100
FACILITY NAME:BRIGHTSTAR SENIOR CARE,INCFACILITY NUMBER:
197610305
ADMINISTRATOR:ALLAHDADI, AYEDEHFACILITY TYPE:
740
ADDRESS:10455 GAYNOR AVETELEPHONE:
(818) 517-0544
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 6DATE:
07/10/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Narineh OhanianTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not ensure residents hygiene needs were met
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a subsequent complaint visit to the facility to conclude the investigation regarding the above allegation. LPA met with the administrator, Narineh Ohanian, and advised her of the complaint. The ten day visit was made by LPA Nadia Shahbazian on 05/28/26. Today's investigation consisted of interviews with the administrator, one (1) staff and six (6) residents. LPA also conducted a record review and a physical plant inspection.

Regarding allegation: Staff did not ensure residents hygiene needs were met, it was reported that Resident 1 (R1) is wheelchair bound, cognitively impaired, and dependent on staff for activities of daily living, including hygiene and diapering care. When R1 was transported to the hospital, R1 was noted to have poor hygiene. There were no witnesses identified to confirm the allegation and of R1's condition upon arrival to the hospital. Interviews with the administrator and staff, held between 9:15am and 10:30am deny the allegation, stating
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260526114100
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BRIGHTSTAR SENIOR CARE,INC
FACILITY NUMBER: 197610305
VISIT DATE: 07/10/2026
NARRATIVE
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R1 is always well kempt with their hygiene and toileting needs prior to and on the day of their hospitalization. R1 may have been in an incident, which required for them to be taken to the hospital, on or around 05/23/26, but their diapering and toileting needs were met. Interviews with six (6) residents, held between 10:30am to 11:30am also could not confirm the allegation. Four (4) of the six residents stated they do not need assistance with going to the bathroom or their hygiene needs, and they can manage these on their own. The other two (2) residents require assistance with going to the bathroom and hygiene needs, but gave no indication that these needs are not being met. Between 11:30am to 12:30pm, LPA conducted a record review. Between 12:30pm to 1:30pm, a physical plant inspection was made to insure compliance with regulation.

Based on the department’s observations, interviews, and record review which were conducted, it could not be proven that Staff did not ensure residents hygiene needs were met. Therefore the above allegation is deemed Unsubstantiated at this time. Administrator advised and a copy of this report issued.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3