197610305-9-19-2026-31-AS-TAGD-DY8T5A-20260924142514

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610305
Report Date: 09/19/2026
Date Signed: 09/19/2026 04:23:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20260526114100

FACILITY NAME:	BRIGHTSTAR SENIOR CARE,INC		FACILITY NUMBER:	197610305
ADMINISTRATOR:	ALLAHDADI, AYEDEH		FACILITY TYPE:	740
ADDRESS:	10455 GAYNOR AVE		TELEPHONE:	(818) 517-0544
CITY:	GRANADA HILLS	STATE: CA	ZIP CODE:	91344
CAPACITY:	6	CENSUS: 6	DATE:	09/19/2026
		UNANNOUNCED	TIME BEGAN:	08:49 AM
MET WITH:	Narineh Ohanyan		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Resident sustained a laceration due to staff neglect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michael Cava conducted a subsequent visit to the facility to conclude the investigation regarding the above allegation. It was reported that Resident 1 (R1) was transported to the Emergency Department for a suspected fall. Upon evaluation, R1 was noted to have a two inch laceration to the lower abdomen with surrounding redness from lack of appropriate wound care. R1 was found in a position placing pressure against the bed railing, contributing to the injury. It was further reported that there are significant inconsistencies between the EMS and the facility’s statements, along with concerning findings regarding the severity and neglected appearance of the wound. Given R1's cognitive impairment, physical dependency, and inability to self care or report concerns, R1 is highly vulnerable. There is a suspicion for neglect by the care giving facility. The ten day visit was made by LPA Nadia Shahbazian on 05/28/26, followed by a subsequent visit by LPA Cava on 07/10/26. LPA met with the house manager, Narineh Ohanian, and advised her of the complaint. Today's investigation consisted of interviews with the house manager, Nareneh Ohanian, the Administrator, Ayedeh Allahdadi-Administrator and staff,

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260526114100

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BRIGHTSTAR SENIOR CARE,INC	FACILITY NUMBER: 197610305
	VISIT DATE: 09/19/2026

NARRATIVE

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held between 9:00am to 11:00am, interviews with six (6) residents, held between 11:00am to 12:00pm, interview with home health, held between 12:00pm to 1:00pm, record review, conducted between 1:00pm to 2:00pm, and a physical plant inspection, conducted between 2:00pm to 3:00pm.

Interviews with the administrator, house manager and staff deny the allegation of neglect. The administrator and the house manager stated that on or around 05/23/26, R1 had an witnessed fall, and was found on the bedroom floor. No injuries from the result of the fall, but R1 does have a pre-existing wound injury. Paramedics and R1s family were notified, and R1 was taken to the hospital for treatment. R1 was admitted and remained in the hospital until 05/26/26. R1 was discharged with new orders regarding medication changes. Review of R1's records confirm that an Incident Report (IR) was submitted, and that R1 had a fall on 0523/26. The incident report confirmed R1 had no injuries as a result from the fall, but since R1 had a pre-existing wound infection, R1 was sent to the hospital for treatment. Additional review of R1's records reveal that R1 was previously from a rehabilitation center, prior to discharge to facility. R1 had a surgical wound to the coccyx at discharge, but no history of skin breakdown. The reason for discharge from the rehabilitation center to a board and care is because a lower of care was only needed. Home Health service was ordered to treat R1's wound injury. Interviews with R1's home health nurse does confirm that home health is treating R1 for a pre-existing wound injury. Home health is aware of R1's fall, and reports no neglect or lack of supervision on the part of licensee. Interviews with the residents do not corroborate with the allegation of neglect. Some residents confirm that their needs are met by facility staff.

Based on the information obtained, it could not be proven that R1 sustained a laceration due to staff neglect. Therefore, the allegation is deemed Unsubstantiated at this time. Administrator was advised and a copy of this report issued.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 09/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2026

LIC9099 (FAS) - (06/04)

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