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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610356
Report Date: 09/14/2026
Date Signed: 09/14/2026 02:57:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2026 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20260807160256
FACILITY NAME:BELOVED LIVINGFACILITY NUMBER:
197610356
ADMINISTRATOR:YEGISHYAN, VREJFACILITY TYPE:
740
ADDRESS:15842 ACRE STTELEPHONE:
(818) 726-2805
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:6CENSUS: 5DATE:
09/14/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Anush Badalyan- LicenseeTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Staff physically abused resident in care.
Staff do not ensure the facility is clean and sanitary.
Staff do not ensure resident has clean bedding.
Staff do not ensure resident receives adequate food service.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted a subsequent visit regarding the above allegations. LPA met with facility staff (S2), Gayene Khachatryan, and was explained the reason of the visit. S2 is not associated with the facility; LPA will cite an immediate civil penalty for a case management deficiency. At 12:10PM licensee (S1) arrived, Anush Badalyan, and was explained the purpose of the visit.

LPA toured the physical plant at 12:12 PM. At 12:39 PM, LPA interviewed the licensee (S1), one (1) staff #2 (S2) member, and five (5) out of five (5) residents. At 1:00 PM, LPA conducted a records review and requested copies of the following documents: Staff Roster (LIC 9020), Personnel Report (LIC 500), residents' physicians' reports, pre-placement appraisal, admission agreements, staff training, and other pertinent documents.

Allegation: Staff physically abused resident in care.

Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260807160256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BELOVED LIVING
FACILITY NUMBER: 197610356
VISIT DATE: 09/14/2026
NARRATIVE
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It was alleged that staff are abusing residents in care.To investigate the allegation, on 9.14.2026, LPA Ngo-Castaneda conducted a physical plant tour at 12:10 PM and interviewed five (5) residents and two (2) staff. During the physical plant tour, LPA observed that all residents were clean, well-groomed, and did not have any signs of physical abuse. During interviews with residents, all residents stated that they have never been physically or verbally abused by any staff. During interviews with staff, all staff stated they have never physically or verbally abused a resident or witnessed staff abusing any resident.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff do not ensure the facility is clean and sanitary.

It was alleged that staff do not ensure the facility is clean and sanitary. During a physical plant tour, LPA Ngo-Castaneda observed that all residents were clean, and bedrooms and bathrooms were clean and sanitary. Overall, the facility was observed to be well kept and tidy. LPA interviewed five (5) residents and interviewed two (2) staff. Interview with staff revealed that facility is cleaned everyday, residents sheets are changed daily or more if needed. Interviews with residents revealed that daily housekeeping is being done, and they are happy with the facility being kept sanitary and clean.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff do not ensure resident has clean bedding.

It was alleged that staff were not ensuring the residents had clean bedding. LPA toured the facility and observed that residents' bedroom linens are stored in the hallway. During physical plant tour, LPA Ngo-Castaneda visit on 9.14.2026, it was observed that linens are available in the facility, and it was observed that all of the residents’ beds were made with generally clean sheets. No strong odors, excessive soiling, or lack of available linens were noted during the visit. LPA did not observe conditions indicating residents were routinely left without clean linens. Interviewed facility staff regarding the facility's laundry and linen policy. Staff stated the facility follows a regular laundry schedule and linens are
Continue to LIC 9099-C
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260807160256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BELOVED LIVING
FACILITY NUMBER: 197610356
VISIT DATE: 09/14/2026
NARRATIVE
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changed everyday and additionally as needed when soiled. Staff reported that if a resident's bedding becomes soiled due to incontinence or other circumstances, staff replaced the linens promptly. Residents interviewed revealed that they received clean linens and that staff assists with changing bedding when needed. Residents reported that bedding is changed regularly or more often when necessary. No residents interviewed complained of being left in soiled sheets or denied access to clean linens.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff do not ensure resident receives adequate food service.

It is alleged that staff do not ensure residents receive adequate food service. Facility record review revealed that the facility menu provides well-balanced meals which include fruit, vegetable, protein and a treat. Interviews with residents revealed that the food is good, nutritious, and of good quality. Facility serves residents three (3) well-balanced meals a day and snacks when requested in between. During today’s visit, LPA Ngo-Castaneda observed residents' lunch plates to be nutritious and full, consisting of: fruits, vegetables, chicken, cookie, and pasta.

Based on interviews, record review, and observations, facility staff have ensured that residents receive adequate food service. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

An exit interview was conducted, and a copy of this report was provided to licensee.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3