197610403-5-12-2026-31-AS-NMAN-DXQVRK-20260908164004

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610403
Report Date: 05/12/2026
Date Signed: 05/12/2026 02:20:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2026 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20260506165358

FACILITY NAME:	SAVANT OF WEST HOLLYWOOD		FACILITY NUMBER:	197610403
ADMINISTRATOR:	ADAM SYNCHEFF		FACILITY TYPE:	740
ADDRESS:	1025 N FAIRFAX AVE		TELEPHONE:	(323) 656-7900
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90046
CAPACITY:	130	CENSUS: 116	DATE:	05/12/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Danielle Pitts-RSS		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff do not ensure that outside vendors maintain resident privacy during the provision of services.

INVESTIGATION FINDINGS:

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At 8:45 am, 5/12/26, Licensing Program Analyst, (LPA) Raymond Comer, arrived to conduct an initial visit to investigate the above allegation. LPA met with the facility's Resident Services Supervisor, presented official CDSS badge identification, and reason for the visit was disclosed.

At 9:05 am, LPA conducted a physical plant tour; no health and safety issues were observed.

To investigate the allegation, LPA Comer received facility resident roster, and staff roster. Between 9:20 am and 10:30 am, LPA Comer interviewed Administrator and three (3) Staff. Between 10:45 am, and 11:40 pm, LPA Comer conducted interviews with five (4) residents. Between 12:30 pm, and 1:15 pm, LPA Comer reviewed activities calendars (Jan 2026 thru May 2026) and the executed admission agreements of eight (8) residents.

[LIC9099C] Continued-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260506165358

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WEST HOLLYWOOD	FACILITY NUMBER: 197610403
	VISIT DATE: 05/12/2026

NARRATIVE

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Allegation: Staff do not ensure that outside vendors maintain resident privacy during the provision of services. It was alleged that staff contracted with an outside vendor (V1) to provide entertainment services for residents, it was alleged that V1 recorded pictures/videos while at the facility, and posted residents images without their consent.

LPA Comer's interviews with Administrator and Staff revealed the following: Both Administrator and Staff refute the allegation, stating to LPA that Vendor#1 (V1) was not scheduled, nor contracted to provide any services at the facility. Per the Administrator, staff have not received any complaints from either residents, nor their families, regarding unauthorized recordings, or postings of residents. Per the Administrator, all vendors are thoroughly screened prior to performing any services at the facility, and that vendors are not permitted to record any photos/video of residents in order to ensure the overall safety and well-being in the community. LPA Comer's Interviews of residents revealed the following: All residents interviewed deny being recorded, nor witnessing V1, nor any vendors recording photos or videos at the facility.

LPA reviewed facility activity calendars from January through May of 2026, and V1 was not displayed on calendars. LPA also reviewed eight (8) admission agreements, which include photo\video consent and release statements signed and dated by resident or responsible family member.

Based on LPA interviews, and records review, there is not enough evidence to support the allegation, Therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026

LIC9099 (FAS) - (06/04)

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