<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610414
Report Date: 06/19/2026
Date Signed: 06/19/2026 04:58:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2026 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20260205113923
FACILITY NAME:HEALTHY LIFE FAMILIESFACILITY NUMBER:
197610414
ADMINISTRATOR:HELEN TERZYANFACILITY TYPE:
740
ADDRESS:17355 HORACE STREETTELEPHONE:
(559) 907-1184
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 3DATE:
06/19/2026
UNANNOUNCEDTIME BEGAN:
09:16 AM
MET WITH:Arusyak OhanyanTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide medical care in a timely manner.
Staff left resident in soiled diaper for an extended amount of time.
Staff did not provide emergency services information of resident in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Michael Cava conducted an unannounced subsequent complaint visit to this facility to conclude the investigation regarding the above allegations. LPA met with the administrator, Arusyak Ohanyan, and explained the reason for the visit. Today's investigation consisted of a physical plant inspection, made between 9:16am to 10:45am, interview with the administrator, held between 10:45am to 11:15am, interview with two staff, made between 11:15am to 12:00pm, interview with three residents, held between 12:00pm to 1:00pm and record review, held between 1:00pm to 2:00pm. LPA also spoke with resident family and hospice agency from 2:00pm to 3:00pm.

Regarding allegation: Staff did not provide medical care in a timely manner, it was reported that on or around 02/02/2026, at about 11:00 AM, a Mobile Stroke Unit responded to a call at the facility where Resident 1 (R1) was found unconscious and unresponsive. R1 was presenting physical and clinical conditions that indicated neglect, and facility staff seemed more interested in resuming daily cleaning duties rather than caring for R1
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260205113923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HEALTHY LIFE FAMILIES
FACILITY NUMBER: 197610414
VISIT DATE: 06/19/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
or answering any questions. The reporting party was unable to identify the name of R1, S1, or any witnesses to confirm these allegations.

Interviews with the administrator and staff deny the allegation. Both stated on the night of 01/19/26, R1 was experiencing some weakness and confusion. R1 was also unable to speak and was hard to understand. R1 was receiving hospice care, and the administrator proceeded to give hospice a call to advise them of these symptoms. When hospice advised administrator to call for immediate medical attention, as these symptoms appear to be an indication of a stroke, the administrator called 911, and R1 was taken to the hospital. R1's family notified. R1 stayed at the hospital for two days, and was discharged back to the facility with comfort measures. R1 has a DNR on file, and expired at the facility on 02/07/26. In addition to interviews with administrator and staff, a call was made to the hospice agency and R1's family. Both confirmed statements made by the administrator. R1's family deny any allegation of neglect and lack of supervision. Interviews with the three residents also deny allegation, stating their needs are met. LPA obtained copies of resident records, including the incident and death reports for R1, revealing consistent information provided by the administrator.

Based on the department’s observations, interviews, and record review which were conducted, there was insufficient evidence to prove that Staff did provide medical care in a timely manner. Therefore the allegation is deemed unsubstantiated at this time.

Regarding allegation: Staff left resident in soiled diaper for an extended amount of time, it was reported that when the Mobile Stroke Unit replied to a call on or around 02/02/2026, R1 was soiled in a diaper that evidently had not been addressed in over a day. No witnesses were identified to corroborate the allegation made by the reporting party. Interviews with both administrator and staff deny the allegation, stating R1 was dry and had not urinated on self when paramedics were called on 01/19/26. During admission at the hospital, admitting doctors and nurses there did not address any concerns of R1 arriving in soiled clothing. Moreover, paramedics made no mention of R1 being soiled in their clothing when arrived for treatment. Interviews with three residents deny any allegations of needs not being met, and are satisfied with care and supervision provided.

Based on the department’s observations, interviews, and record review which were conducted, there was

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260205113923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HEALTHY LIFE FAMILIES
FACILITY NUMBER: 197610414
VISIT DATE: 06/19/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
insufficient evidence to prove that Staff left resident in soiled diaper for an extended amount of time. Therefore the allegation is deemed unsubstantiated at this time.

Regarding allegation: Staff did not provide emergency services information of resident in care, it was reported that, during a response by the Mobile Stroke Unit on or around 02/02/26, facility staff seemed more interested in resuming daily cleaning duties rather than caring for R1 or answering questions for the Mobile Stroke Unit Team. No witnesses identified by the reporting party to corroborate the allegation. Interviews with the administrator and staff deny the allegation, stating staff was cooperative with the paramedics. Response unit was given a packet, which consisted R1's Identification and Emergency Information, physician's report, preplacement information, resident appraisal, needs and service, medication list. Paramedics were also given the Physician Orders for Life-Sustaining Treatment (POLST). Interview with R1's family also deny the allegation, who stated although they weren't there when paramedics were present to treat R1, they were on the phone line when instructions were given by administrator and staff, who appeared to be cooperative.

Based on the department’s observations, interviews, and record review which were conducted, there was insufficient evidence to prove that Staff did not provide emergency services information of resident in care. Therefore the allegation is deemed unsubstantiated at this time.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3