197610442-10-7-2026-31-AS-TAGD-DYUNTY-20261014104532

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610442
Report Date: 10/07/2026
Date Signed: 10/07/2026 01:13:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2026 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20261004130552

FACILITY NAME:	LEISURE VALE ASSISTED LIVING		FACILITY NUMBER:	197610442
ADMINISTRATOR:	STEPHANIE ODEN		FACILITY TYPE:	740
ADDRESS:	413 E. CYPRESS STREET		TELEPHONE:	(818) 244-2323
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	199	CENSUS: 161	DATE:	10/07/2026
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Stephanie Oden, Administrator		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are interfering with the resident council

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 10/07/26, at 9:10AM, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Stephanie Oden, Administrator. LPA explained the purpose of this visit was to gather information and deliver findings regarding this complaint.

On 10/07/26, LPA Saucedo asked for the census, staff, and resident rosters. On 10/07/26, at 9:15am, LPA Saucedo conducted a physical tour, interviewed staff and residents and delivered findings.

LIC 9099C-continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 31-AS-20261004130552

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: LEISURE VALE ASSISTED LIVING	FACILITY NUMBER: 197610442
	VISIT DATE: 10/07/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Regarding the allegation: Staff are interfering with the resident council. It is alleged that the Resident Council has not been permitted to have a resident council election in at least 4 (four) years, resident council meetings with no explanation have been cancelled and then rescheduled. LPA attempted to interview Resident #1(R1) and Resident #2 (R2) in regards to the illegal election that was held outside of the facility and because of this illegal election R1 and R2 were posing as Current President and Current Vice-President. LPA interviewed Resident #3 (R3) and Resident #4 (R4) the Current President and Vice-President and they confirmed that there has been no official nomination and election that was held inside of the facility and to their knowledge they are still the Current President and Vice-President. LPA interviewed twelve (12) other residents that confirmed that R3 and R4 are still the Current President and Vice-President and there was no official nomination and/or elections to make R1 and R2 President and Vice-Present. Furthermore, the twelve (12) residents also confirmed that the resident council meeting was cancelled in September because of COVID19 but no other meetings prior to September have been cancelled. LPA also interviewed four (4) staff that confirmed that the September Resident Council was cancelled because of the COVID19 outbreak the facility had. Two (2) out of the four (4) staff confirmed that all activities were also cancelled to stop the spread of COVID19. Two (2) out of the four (4) staff interviewed were Activity Assistants that conduct activities at the above facility. Let it be noted, LPA did receive the Unusual Incident/Injury Report for COVID19 pertaining to the outbreak in the facility that was sent to Community Care Licensing and LPA also received the notice that was given to the residents of the rescheduled Resident Council Meeting that was also placed on the bulletin board. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issue, and a copy of this report was given to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2