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32 | Allegation: Staff do not ensure residents have hot running water.
It is reported that Resident #1 (R1) moved into a room that does not have hot running water and that R1 has been using wipes to clean themselves. It is further reported that R1 receives wipe downs twice a week on Tuesdays and Thursdays by staff. LPA attempted to interview R1 but R1 refused to be interviewed. LPA interviewed Administrator who stated that all the rooms currently have running hot water. Administrator stated that on 02/03/26 maintenance technicians reported that there was a water leak in R1’s room that was immediately repaired. On 02/05/2026 a plumber was called out due to the water heater failing and made repairs. On 02/12/26 the water heater failed again and on 02/13/26 a plumber returned to repair the ignition box in the water heater that was the source of the issue. During this time although water heater kept failing it was only for short periods of time as a plumber would come out immediately to fix it, or the maintenance technicians would relight the pilot temporarily. Administrator stated that the water was only shut off for approximately 60 minutes on 02/13/26 as the repairs were being made. Showers for residents were scheduled to be done either before or after the plumber was due to make repairs. At no point was the hot water or water in general turned off to where it would have significantly interfered with any of the residents’ grooming. LPA interviewed Maintenance Staff #1 (S1) and Staff #2 (S2), who confirmed what Administrator reported, stating that they repaired what was needed and the portion that was out of their hands was handled by a professional plumber. The repairs were done as soon as possible, however S1 and S2 stated that when it came to replacing parts, the situation was beyond what they could do and that is when the plumber was called. During the water heater failure S1 and S2 were able to temporarily reignite the water heater stating that there were no interruptions to having hot water. Both staff stated that as of 02/13/26, when the faulty part was replaced, there have been no concerns with the hot water. LPA interviewed Staff #3 (S3), who stated that R1 does not get wiped down or bedside baths but instead gets assistance with showers on Tuesdays and Thursdays, as the other days of the week R1 is not at the facility. S3 further stated that R1 has not requested additional days of assistance with showers.
Continued on LIC9099-C
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