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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610442
Report Date: 07/30/2026
Date Signed: 07/30/2026 11:23:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Tuesday Cabiness
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20251209152204
FACILITY NAME:LEISURE VALE ASSISTED LIVINGFACILITY NUMBER:
197610442
ADMINISTRATOR:STEPHANIE ODENFACILITY TYPE:
740
ADDRESS:413 E. CYPRESS STREETTELEPHONE:
(818) 244-2323
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:199CENSUS: 172DATE:
07/30/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Stephanie OdenTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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1. Staff did not prevent the residents from engaging in inappropriate sexual behavior
2. Staff did not properly report an incident involving a resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tuesday Cabiness met with Administrator Stephanie Oden to deliver the final findings of the allegations mentioned above. The following information determined during the investigation:

Allegation #1: Staff did not prevent residents from engaging in inappropriate sexual behavior. To investigate the allegation, on 12/15/2025, from 10:00 a.m. to 10:30 a.m., (LPA) interviewed the reporting party (RP) and staff from the local police department. On 12/16/2025, from 9:15 a.m. to 2:15 p.m., LPA conducted a physical plant inspection, interviewed (4) staff and (16) out of (16) residents, and obtained documents pertaining to the allegation.

According to the complaint, R1's family member observed R1 engaging in inappropriate sexual behavior with another resident. Interviews with the RP and law enforcement revealed the allegation was based solely on the family member's observation. Police reported the family member was unable to provide sufficient details
(Cont'd LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20251209152204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: LEISURE VALE ASSISTED LIVING
FACILITY NUMBER: 197610442
VISIT DATE: 07/30/2026
NARRATIVE
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regarding the identity of the alleged individual, or the specific date, time, or circumstances of the incident. The description provided did not match any current resident at the facility. Law enforcement further advised that R1 was unable to participate in an interview, and no charges were filed or further action taken. On 06/26/2026, LPA confirmed with law enforcement that the investigation had been closed without additional action.
LPA made attempts to contact both R1 and the family member for additional information but was unsuccessful. The Administrator stated she had no knowledge of any inappropriate sexual behavior involving R1 and reported that neither R1 nor the family member had informed the facility of such an incident. The Administrator also reported having several conversations with the family member following R1's hospitalization, during which no concerns regarding inappropriate sexual behavior were raised. Although the complaint alleged the incident had been reported to the front desk, the receptionist denied receiving any such report. Residents interviewed stated they were unfamiliar with R1 or the individual described by the family member and had no knowledge of any inappropriate sexual behavior occurring at the facility.
Based on interviews conducted, records reviewed, and information obtained from law enforcement, there is insufficient evidence to support the allegation that facility staff failed to prevent residents from engaging in inappropriate sexual behavior. Therefore, the allegation is Unsubstantiated.

Allegation #2: Staff did not properly report an incident involving a resident. To investigate the allegation, on 12/15/2025, from 10:00 a.m. to 10:30 a.m., (LPA) interviewed the reporting party (RP) and staff from the local police department. On 12/16/2025, from 9:15 a.m. to 2:15 p.m., LPA interviewed four (4) staff members, including the Administrator, and obtained and reviewed facility records.

According to the complaint, facility staff were notified of an incident involving alleged inappropriate sexual behavior between Resident #1 (R1) and another resident but failed to report the incident to authorities. During interviews, staff and the Administrator consistently denied having prior knowledge of any such incident involving R1. The Administrator reported that she first became aware of the allegation when law enforcement arrived at the facility to gather information related to the complaint. The Administrator further stated that neither R1, R1's family member, nor any staff member had previously reported the alleged incident to the facility. Staff interviews corroborated the Administrator's statement, and no evidence was found indicating that facility staff had prior knowledge of the alleged incident. Facility records confirmed that after becoming aware of law enforcement's involvement, the Administrator....(Cont'd LIC9099C - page 2)

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20251209152204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: LEISURE VALE ASSISTED LIVING
FACILITY NUMBER: 197610442
VISIT DATE: 07/30/2026
NARRATIVE
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submitted a Special Incident Report (SIR) to the Department documenting the police contact involving R1.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegation that facility staff failed to properly report an incident involving a resident. Therefore, the allegation is Unsubstantiated.

Exit interview conducted and copy of report provided to Administrator.

(LIC9099C - page 3)

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3