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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610442
Report Date: 08/25/2026
Date Signed: 08/25/2026 11:53:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Gina Saucedo
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20260204104225
FACILITY NAME:LEISURE VALE ASSISTED LIVINGFACILITY NUMBER:
197610442
ADMINISTRATOR:STEPHANIE ODENFACILITY TYPE:
740
ADDRESS:413 E. CYPRESS STREETTELEPHONE:
(818) 244-2323
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:199CENSUS: 160DATE:
08/25/2026
UNANNOUNCEDTIME BEGAN:
07:55 AM
MET WITH:Stephanie Oden, Executive DirectorTIME COMPLETED:
12:05 PM
ALLEGATION(S):
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Staff is allowing residents to use illegal drugs (unknown name)
Staff do not ensure facility is clean and sanitized
Staff engage in inappropriate relations with residents
INVESTIGATION FINDINGS:
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On 08/25/26, at 7:55am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Stephanie Oden, Administrator. LPA explained the purpose of this visit was to gather additional information and deliver findings regarding this complaint.


On 02/10/2026, Licensing Program Analyst (LPA) Nadia Shahbazian conducted the initial, 10-day visit. On 08/25/26, LPA Saucedo asked for the census, staff, and resident rosters. On 08/25/26, at 8:15am, LPA Saucedo conducted a physical tour, interviewed staff and residents and delivered findings.


LIC 9099C-continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260204104225
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: LEISURE VALE ASSISTED LIVING
FACILITY NUMBER: 197610442
VISIT DATE: 08/25/2026
NARRATIVE
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Regarding the allegation: Staff is allowing residents to use illegal drugs (unknown name). It is alleged that illegal drugs are on premises. During LPA’s physical tour, LPA did not observe any residents using illegal drugs on premises. LPA did observe residents smoking cigarettes but that was outside in the patio where smoking is allowed. LPA interviewed with three (3) staff confirmed that they regulate the smoking of cigarettes outside where it is permitted as much as possible and they have also not witnessed/observed any residents doing illegal drugs on the premises. LPA interviewed sixteen (16) residents, and they have not seen anyone doing illegal drugs on the premises. One (1) resident mentioned that they only see smoking. Therefore, based on the interviews conducted and LPA's physical tour the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff do not ensure facility is clean and sanitized. It is alleged that the above facility is very dirty from floors (in and outside rooms) to ceilings. During LPA’s physical tour, LPA did not observe dirty floors including ceilings. LPA did a physical tour in the kitchen, dining hall, some rooms and the medical technician rooms and there was no dirt on the floors and ceilings. Furthermore, LPA observed several housekeepers and kitchen staff cleaning. LPA interviewed with three (3) staff confirmed that confirmed cleaning and sanitation is done several times a day. One (1) housekeeper stated they clean different areas and rooms on different assigned days. LPA interviewed sixteen (16) residents, that do not have any issues with the cleanliness and sanitation of the facility. One (1) resident mentioned that they have been in the hospital twice and believe that the cleaning is still done. Therefore, based on the interviews conducted and LPA's physical tour the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff engage in inappropriate relations with residents. It is alleged that resident #1 (R1) is accusing a staff member of being involved with another resident their ex-partner (former resident). During LPA’s interview with R1, R1 stated that their partner who no longer lives at the above facility had a relationship with another resident not a staff member. LPA interviewed three (3) staff members that confirmed that R1’s partner no longer resides at the above facility. One (1) staff confirmed that the relationship between R1’s ex-partner was with another resident not with a staff member. LPA interviewed fifteen (15) additional residents that did not know R1's ex partner (former resident). Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issue, and a copy of this report was given to the Executive Director.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026
LIC9099 (FAS) - (06/04)
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