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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610442
Report Date: 09/21/2026
Date Signed: 09/21/2026 01:39:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2026 and conducted by Evaluator Gina Saucedo
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20260916151942
FACILITY NAME:LEISURE VALE ASSISTED LIVINGFACILITY NUMBER:
197610442
ADMINISTRATOR:STEPHANIE ODENFACILITY TYPE:
740
ADDRESS:413 E. CYPRESS STREETTELEPHONE:
(818) 244-2323
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:199CENSUS: 160DATE:
09/21/2026
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Stephanie Oden, AdministratorTIME COMPLETED:
01:38 PM
ALLEGATION(S):
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Unlawful Eviction
INVESTIGATION FINDINGS:
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On 09/21/26, at 11:45am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Stephanie Oden, Executive Director. LPA explained the purpose of this visit was to gather additional information, conduct interviews and deliver findings regarding this complaint.

On 09/17/26, Licensing Program Analyst (LPA) Abeye Duguma conducted the 10-day, Initial visit. On 09/21/26, at 11:55am, LPA Saucedo conducted a physical tour, interviewed staff and residents and delivered findings.


LIC 9099C-continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260916151942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: LEISURE VALE ASSISTED LIVING
FACILITY NUMBER: 197610442
VISIT DATE: 09/21/2026
NARRATIVE
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Regarding the allegation: Unlawful Eviction. It is alleged that the facility unlawfully evicted resident #1 (R1) with no notice. During LPA’s interview with R1, R1 confirmed that they received their thirty (30) day eviction notice signed and delivered by the previous administration. LPA asked do you remember the day you received it and R1 stated, “yes, January 22, 2024, which confirms the Eviction Notice LPA reviewed and received. LPA asked R1 did you agree with it and R1 stated, “I did not want to return to the above facility and; in addition, they would have just given me an unlawful detainer and force me to leave.” During LPA’s record review of R1, it was confirmed that R1 was given an eviction notice on January 22, 2024, and several Unusual Incident/Injury Reports were provided to Community Care Licensing Department to support the eviction notice along with the Los Angeles County Department of Mental Health paperwork confirming that R1 had a grave disability/5150 hold dated 01/01/24 that was conducted for R1 for a higher level of care. Furthermore, the notice confirms that R1 would be transferred to a skilled nursing facility to meet R1’s needs. R1 confirmed that they were sent to a skilled nursing facility and are now residing at a wellness facility. LPA conducted an interview with two (2) staff that remember and knew R1. Let it be noted, R1 has not resided at the facility since December 2023. Both staff that were interviewed confirmed that R1 needed a higher level of care, the proper paperwork was conducted by the previous administration and R1 was transferred to a hospital under a 5150 diagnosis and then R1 was sent to a skilled nursing facility. LPA attempted to interview ten (10) residents regarding R1 but residents were not aware of who R1 was. Therefore, based on the interviews conducted and LPA's record review the allegation(s) is UNSUBSTANTIATED at this time.


An exit interview was conducted, no citation(s) were issue, and a copy of this report was given to the Administrator.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2