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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610478
Report Date: 09/02/2026
Date Signed: 09/02/2026 12:04:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2026 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20260825142321
FACILITY NAME:RINALDI CARE HOMEFACILITY NUMBER:
197610478
ADMINISTRATOR:HARUTYUNYAN, VAHAGNFACILITY TYPE:
740
ADDRESS:16750 Rinaldi STTELEPHONE:
(818) 322-8838
CITY:Granada HillsSTATE: CAZIP CODE:
CAPACITY:6CENSUS: 6DATE:
09/02/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Vahagn HarutunyanTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff are not assisting resident with refilling medications
INVESTIGATION FINDINGS:
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At approximately 9:30 a.m. on 09/02/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with administrator and disclosed the reason for the visit.

To investigate the allegation above, LPA toured the facility at 9:40 a.m., interviewed the administrator and three (03) out of six (06) residents between 10:00 a.m. and 11:15 a.m. today, and conducted a record review of pertinent records, including but not limited to a medical assessment, discharge documents, and a medication list at 11:30 a.m.

Regarding the allegation "Staff are not assisting resident with refilling medications" it was alleged Resident #1 (R1) required assistance with medication refills which staff did not provide. R1 was unavailable for interview during the visit. Interviews with three (03) out of three (03) residents revealed they have sufficient supplies of medications and have been well taken care of by staff. Interview with the administrator at 10:00 a.m. today revealed R1 was admitted recently from a Skilled Nursing Facility with
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260825142321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: RINALDI CARE HOME
FACILITY NUMBER: 197610478
VISIT DATE: 09/02/2026
NARRATIVE
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about a one (01) week supply of medication. R1 did not have a primary physician or healthcare provider to obtain medication refills. The administrator arranged a meeting with a healthcare provider for R1's medication assistance. The meeting was held on 08/20/26, and the administrator was referred to a secondary healthcare provider to obtain medication refills for R1. The administrator coordinated with the secondary healthcare provider on 08/31/26 who noted R1’s medications would be refilled by 09/03/26. Record review confirmed that at the time of admission, R1 had less than a week supply of medication. Medication review at 11:45 a.m. today confirmed five (05) out of six (06) residents have sufficient supplies of medication. Based on interviews, record review, and medication review, it was concluded that although the allegation may have occurred, there is no measurable and verifiable information to confirm validity of the complaint. Hence the allegation is UNSUBSTANTIATED at this time.

No immediate health or safety concerns observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2