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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610501
Report Date: 09/14/2026
Date Signed: 09/14/2026 12:53:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2026 and conducted by Evaluator Tihesha Smith
COMPLAINT CONTROL NUMBER: 31-AS-20260904124418
FACILITY NAME:IVY PARK AT WEST HILLSFACILITY NUMBER:
197610501
ADMINISTRATOR:LIDIA CAUCHIFACILITY TYPE:
740
ADDRESS:9012 TOPANGA CANYON ROADTELEPHONE:
(818) 701-9550
CITY:WEST HILLSSTATE: CAZIP CODE:
91304
CAPACITY:90CENSUS: 69DATE:
09/14/2026
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Lidia Cauchi, Executive DirectorTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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The facility elevator is in disrepair
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tihesha Smith conducted an unannounced complaint visit to the facility to investigate the above allegation. LPA was greeted by staff, met with the Executive Director and disclosed the purpose of the visit.

Facility elevator not in disrepair

It was alleged that the facility elevator is missing several buttons to include emergency alarm button, and the second floor button secured with tape. To investigate the allegation, LPA Smith interviewed the Executive Director and conducted inspection of the elevator. Interview with the executive director revealed that the cracked and/or missing elevator buttons are still being addressed. Including a service technician from an outside repair company has completed preliminary review of the repairs needed for the elevator buttons within
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260904124418
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: IVY PARK AT WEST HILLS
FACILITY NUMBER: 197610501
VISIT DATE: 09/14/2026
NARRATIVE
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(Cont from 9099)

the past 2-3 months, has been in communication with the repair company, and still waiting date for repairs to be completed. Per review of information and/or documents relevant to the investigation, there is a delay due to obtaining proper materials to fix the elevator buttons. At time of visit LPA Smith, the following: call light is lite green for in service, level 2 button is taped, door open button depressed into panel, the bell button is in the panel, however, the elevator is still operable and being used and was used during the visit. LPA Smith also observed the elevator to be clean, and sign also posted regarding elevator status. Although the elevator buttons require repair the facility has taken appropriate action prior to the complaint and has been waiting for follow-up from the elevator repair company.

Based on interview, record review and observation, there is insufficient information to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time

Exit interview conducted/Copy of this report delivered
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:

DATE: 09/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2