197610519-10-2-2026-31-AS-TAGD-DYNUWX-20261008155729

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610519
Report Date: 10/02/2026
Date Signed: 10/02/2026 11:11:45 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2026 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20260902164454

FACILITY NAME:	FUTURE SENIOR LIVING		FACILITY NUMBER:	197610519
ADMINISTRATOR:	BERBERYAN, NELLI		FACILITY TYPE:	740
ADDRESS:	12303 McLennan AVE		TELEPHONE:	(323) 383-7738
CITY:	Granada Hills	STATE: CA	ZIP CODE:	913441721
CAPACITY:	6	CENSUS: 2	DATE:	10/02/2026
		UNANNOUNCED	TIME BEGAN:	09:14 AM
MET WITH:	Nelli Berberyan		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility did not prevent a scabies outbreak

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Michael Cava conducted a subsequent complaint visit to the facility to make corrections from previous report that was issued on 09/10/26. Original findings were Unfounded, but based on further review of this complaint, findings should have been Unsubstantiated. LPA met with the administrator, Nelli Berberyan, and advised her of the visit. Investigation is as follows:

Regarding the allegation Facility did not prevent a scabies outbreak It was reported that there was a scabies outbreak at the facility and at least three residents have been exposed. It was alleged that the licensee did not take appropriate action to address the exposure and prevent the possible spread of scabies among the residents, and the administrator has refused to call 911 to arrange transportation for residents to the emergency room for medical evaluation. The complaint also indicated that the administrator informed residents and their responsible parties that they are the ones responsible for arranging transportation and providing the residents and their families with information of three transportation companies from which they

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 10/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 31-AS-20260902164454

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: FUTURE SENIOR LIVING	FACILITY NUMBER: 197610519
	VISIT DATE: 10/02/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

could choose and arrange transportation for medical evaluation. It is uncertain whether the licensee appropriately responded to residents requiring medical evaluation and transportation.

Prior to receiving this complaint, on 08/25/26, LPA Cava received a telephone call from the administrator, who reported that there was one resident confirmed to have scabies, with a possible two showing symptoms. LPA Cava advised the administrator to call LA county public health to notify them of a possible outbreak of scabies at the facility and to utilize universal precaution and in following the guidelines of the facility's infection control plan.

On 08/27/26, the administrator provided LPA Cava with an update. The administrator stated that as a universal precaution, she went ahead and purchased cream, to treat rashes and scabies for residents and staff. Staff has continued to sanitize linens, towels and furniture. The health department was notified of scabies, but the administrator was advised that they will not be coming out to investigate. The administrator add that she made appointments with primary physician’s and home health nurse as follow up.

On 08/28/26, another follow up with facility was made. Administrator informed licensing that 911 was called, but dispatch advised her that this incident is not an emergency situation, and to arrange a non-emergency transport instead. As advised, the administrator worked on referrals to West Coast Wound for testing and treatment for the residents. Per physician's order, if by 72 hours the resident symptoms do not improve they are to send the resident to the hospital.

On 09/10/26, additional interviews with the administrator and staff were made, and they corroborated with the timeline of events discussed pertaining to when the issue of scabies occurred to current. The situation with scabies is contained, communication with the health department will remain open for now, but they did not deem this incident as not an outbreak. Interviews with two (2) residents do not corroborate with the allegation as immediate attention was made by the administrator.

Based on the information obtained, and upon further review of this complaint, there was insufficient evidence to prove that the Facility did not prevent a scabies outbreak. Therefore, the allegation is deemed Unsubstantiated at this time. Administrator advised and a copy of this report issued.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 10/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2