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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610519
Report Date: 09/10/2026
Date Signed: 09/10/2026 11:01:23 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2026 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20260902164454
FACILITY NAME:FUTURE SENIOR LIVINGFACILITY NUMBER:
197610519
ADMINISTRATOR:BERBERYAN, NELLIFACILITY TYPE:
740
ADDRESS:12303 McLennan AVETELEPHONE:
(323) 383-7738
CITY:Granada HillsSTATE: CAZIP CODE:
913441721
CAPACITY:6CENSUS: 2DATE:
09/10/2026
UNANNOUNCEDTIME BEGAN:
08:38 AM
MET WITH:Nelli BerberyanTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Facility did not prevent a scabies outbreak
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegation. LPA met with the administrator, Nelli Berberyan, and advised her of the complaint. It was reported that there was a scabies outbreak at the facility and at least three residents have been exposed. It was alleged that the licensee did not take appropriate action to address the exposure and prevent the possible spread of scabies among the residents, and the administrator has refused to call 911 to arrange transportation for residents to the emergency room for medical evaluation. The complaint also indicated that the administrator informed residents and their responsible parties that they are the ones responsible for arranging transportation and providing the residents and their families with information of three transportation companies from which they could choose and arrange transportation for medical evaluation. It is uncertain whether the facility appropriately responded to residents requiring medical evaluation and transportation. Today's investigation consisted of interviews with the administrator and staff (between 8:40am to 9:15am),
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260902164454
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: FUTURE SENIOR LIVING
FACILITY NUMBER: 197610519
VISIT DATE: 09/10/2026
NARRATIVE
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physical plant inspection including interviewing two (2) residents (between 9:15am to 9:45am) and record review between (9:45am to 10:30am). This investigation reveal the following:

Prior to receiving this complaint, on 08/25/26, LPA Cava received a telephone call from the administrator, who reported that there was one resident confirmed to have scabies, with a possible two showing symptoms. LPA Cava advised the administrator to call LA county public health to notify them of a possible outbreak of scabies at the facility and to utilize universal precaution and in following the guidelines of the facility's infection control plan.

On 08/27/26, the administrator provided LPA Cava with an update. The administrator stated that as a universal precaution, she went ahead and purchased cream, to treat rashes and scabies for residents and staff. Staff has continued to sanitize linens, towels and furniture. The health department was notified of scabies, but the administrator was advised that they will not be coming out to investigate. The administrator add that she made appointments with primary physician’s and home health nurse as follow up.

On 08/28/26, another follow up with facility was made. Administrator informed licensing that 911 was called, but dispatch advised her that this incident is not an emergency situation, and to arrange a non-emergency transport instead. As advised, the administrator worked on referrals to West Coast Wound for testing and treatment for the residents. Per physician's order, if by 72 hours the resident symptoms do not improve they are to send the resident to the hospital.

Today, additional interviews with the administrator and staff were made, and they corroborated with the timeline of events discussed pertaining to when the issue of scabies occurred to current. The situation with scabies is contained, communication with the health department will remain open for now, but they did not deem this incident as not an outbreak. Interviews with two (2) residents do not corroborate with the allegation as immediate attention was made by the administrator.

Based on the information obtained, the allegation of Facility did not prevent a scabies outbreak is Unfounded as there is documentation that the licensee was in communication with CCL and the Health Department from the onset. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis. Administrator advised, and a copy of this report issued.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2