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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610593
Report Date: 10/01/2026
Date Signed: 10/01/2026 03:11:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Angela Panushkina
COMPLAINT CONTROL NUMBER: 31-AS-20251113080818
FACILITY NAME:SENIORS LIVING HOMEFACILITY NUMBER:
197610593
ADMINISTRATOR:TIGRAN GEVORGYANFACILITY TYPE:
740
ADDRESS:10301 OSO AVENUETELEPHONE:
(818) 812-9401
CITY:CHATSWORTHSTATE: CAZIP CODE:
91311
CAPACITY:6CENSUS: 6DATE:
10/01/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Tigran Gevorgyan, AdministratorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff mismanaged resident's medication resulting in hospitalization
Staff overdosed resident
Staff are not allowing resident to return to the facility
INVESTIGATION FINDINGS:
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At 9:45am, Licensing Program Analyst (LPA) Angela Panushkina conducted subsequent complaint visit to deliver the final report. Upon arrival, LPA met with the Administrator and explained the reason for the visit.

LPA requested residents and staff rosters. LPA also conducted a physical plant tour to ensure health and safety of the residents are protected.

On 11/19/25, LPA initiated the complaint visit. LPA requested resident and staff roster. At 9:40am, requested copies of pertinent information which include, but not limited to Admission Agreement, Physician's Report, Appraisal Needs and Services Plan, Staff Training, Centrally Stored Medication and Destruction Records (CSMDR) relevant to the investigation. At approximately 9:45am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected.
Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20251113080818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SENIORS LIVING HOME
FACILITY NUMBER: 197610593
VISIT DATE: 10/01/2026
NARRATIVE
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Between 10:00am - 12:30pm, LPA conducted an interview with the Administrator, two (2) staff and six (6) out of (6) residents.

Allegation: Staff mismanaged resident's medication resulting in hospitalization

It was alleged that R1 was hospitalized on August 23, 2025, after becoming unresponsive due to being given an excessive dose of Ambien that interacted with other medications. During the investigation, the Administrator and staff reported that all medication procedures were followed and confirmed that R1 was not prescribed or given Ambien. Staff reported no medication errors or unusual incidents on the day in question. Six (6) residents also expressed no concerns about medication administration. Review of facility Centrally Stored Medications and Destruction Record (CSMDR) showed no discrepancies and no doctor’s order for Ambien for R1. Hospital records indicated R1 was admitted for possible cardiac arrest of unknown cause and treated for sepsis secondary to a UTI, with no indication of an overdose. Based on interviews and record reviews, the allegation was determined Unsubstantiated at this time.

Allegation: Staff overdosed resident

It was alleged that R1 was hospitalized on August 23, 2025 due to being given an excessive dose of Ambien. The Administrator and staff reported that R1 was not prescribed Ambien and that all medication procedures were properly followed. Staff confirmed that medications were securely stored, accurately logged, and administered according to physician orders. Six (6) residents interviewed expressed no concerns about medication administration. Review of the facility’s medication records showed no discrepancies and confirmed that no Ambien order existed for R1. Hospital records indicated R1 was admitted for possible cardiac arrest of unknown cause and treated for sepsis secondary to a UTI, with no documentation of any overdose. Based on interviews and record reviews, the allegation was found to be Unsubstantiated at this time.


Continue on LIC9099-C

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20251113080818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SENIORS LIVING HOME
FACILITY NUMBER: 197610593
VISIT DATE: 10/01/2026
NARRATIVE
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Allegation: Staff are not allowing resident to return to the facility

The allegation stated that R1 was hospitalized on 8/23/25, transferred to a skilled nursing facility (SNF) on 8/27/25, and when ready for discharge on 9/09/25, the Administrator refused R1’s return even though rent had been paid. During the investigation, the Administrator reported that R1 experienced multiple medical issues, including a UTI, a fall at the SNF on 8/31/25 resulting in a closed head injury, and a subsequent return to the hospital. R1 was discharged back to the SNF on 9/02/25. The Administrator also stated that R1’s physician (from the hospital) informed him that R1 required a higher level of care and could not safely return to the facility. After receiving that information, the Administrator did not cash R1’s rent check and immediately notified R1’s family/POA. LPA was provided with the progress note from the facility, dated on 09/02/25, where indicated the following: "Due to R1's current condition and care needs, R1 was not appropriate to return to the Board and Care facility, R1 requires higher level of care... R1 requires one-on-one care and supervision to adequately meet their needs." LPA also conducted review or R1's discharge records from the hospital and observed that on 09/02/2026, R1 was discharged back to Skilled Nursing Facility for ongoing management (i.e. the facility provides round-the-clock nursing supervision, medical monitoring, and restorative therapies that cannot yet be safely managed at home). Therefore, based on interviews and record reviews this allegation is deemed Unsubstantiated at this time.

No deficiency issued during today's visit.

Exit interview conducted and copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3