197610662-9-11-2026-31-AS-NGID-DYNVBW-20261008161813

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610662
Report Date: 09/11/2026
Date Signed: 09/11/2026 12:19:03 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2026 and conducted by Evaluator Tuesday Cabiness

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260902120413

FACILITY NAME:	PARADISE HUMAN CARE		FACILITY NUMBER:	197610662
ADMINISTRATOR:	AKOUBIAN, ANI		FACILITY TYPE:	740
ADDRESS:	28010 LAKEHURST AVE		TELEPHONE:	(818) 669-0006
CITY:	SANTA CLARITA	STATE: CA	ZIP CODE:	91351
CAPACITY:	6	CENSUS: 2	DATE:	09/11/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Shake Ekmekgian		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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1. Staff locked resident in room
2. Staff threatened resident
3. Staff yelled at resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tuesday Cabiness conducted the initial complaint visit to investigate the allegations mentioned above. LPA met with caregiver Shake Ekmekgian and informed her of the reason for the visit. Administrator Ani Akoubian was contacted by telephone and was also informed of the reason for the visit. The following information was obtained during the investigation.

Allegation #1: Staff locked a resident in their room. To investigate the allegation, on 09/10/2026, from 1:00 p.m. to 1:30 p.m., LPA interviewed the Reporting Party (RP) to obtain information pertaining to the allegation. During today’s visit, from 9:30 a.m. to 12:30 p.m., LPA interviewed the Administrator, caregiver, and two (2) of two (2) residents. LPA also obtained and reviewed resident and facility documentation.

The RP alleged that facility staff locked Resident #1 (R1) in R1’s room and kept indoors majority of the time. It revealed to LPA that R1 was admitted to the facility on 01/15/2026 and exhibited signs of mental health.....(Cont'd LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 31-AS-20260902120413

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: PARADISE HUMAN CARE	FACILITY NUMBER: 197610662
	VISIT DATE: 09/11/2026

NARRATIVE

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concerns. On 02/03/2026, facility staff contacted a mobile crisis safety team to evaluate R1. The RP was unable to provide a specific date or time frame when R1 was allegedly locked in the room.

LPA was unable to interview R1 regarding the allegation due to R1’s current location and a language barrier. The Administrator and caregiver denied that staff locked R1 in the room. Interviews with the two (2) current residents did not corroborate the allegation. Both residents were recently admitted to the facility and therefore did not have information regarding the alleged incident involving R1. Previous residents who may have had relevant information were unavailable for interview because they no longer reside at the facility. The two (2) current residents reported that they had never been locked in their rooms by facility staff. They also reported, being able to leave the facility as they pleased, and remain inside in the facility by choice. Based on the information obtained during the investigation: interviews, review of facility documentation, R1 unavailable for interview, the RP unable to provide a specific date or time frame for the alleged incident, and lack of witnesses, there is insufficient evidence to establish that facility staff locked R1 in the room. Therefore, the allegation is determined to be Unsubstantiated at this time.

Allegation #2: Staff threatened a resident. To investigate the allegation, on 09/10/2026, from 1:00 p.m. to 1:30 p.m., (LPA) interviewed the Reporting Party (RP) to obtain information pertaining to the allegation. During today’s visit, from 9:30 a.m. to 12:30 p.m., LPA interviewed the Administrator, caregiver, and two (2) of two (2) residents. LPA also obtained and reviewed resident and facility documentation.

It was alleged that staff threatened Resident #1 (R1) if R1 did not follow staff orders. The RP was unable to provide a specific date or time frame when R1 was allegedly threatened by staff.

Records reviewed by LPA indicated that R1 was admitted to the facility on 01/15/2026 and was reported to exhibit signs of mental health concerns. On 02/03/2026, facility staff contacted a mobile crisis safety team to evaluate R1. LPA was unable to interview R1 regarding the allegation due to R1’s current location and a language barrier. The Administrator and caregiver denied threatening R1. Interviews with the two (2) current residents did not corroborate the allegation. Both residents were recently admitted to the facility and therefore did not have information regarding the alleged incident involving R1.

(Cont'd LIC9099C - page 2)

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 31-AS-20260902120413

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: PARADISE HUMAN CARE	FACILITY NUMBER: 197610662
	VISIT DATE: 09/11/2026

NARRATIVE

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Previous residents who may have had relevant information were unavailable for interview because they no longer reside at the facility. The two (2) current residents reported that they had never been threatened by facility staff. Based on the information obtained during the investigation: interviews, review of facility documentation, R1 unavailable for interview, the RP unable to provide a specific date or time frame for the alleged incident, and lack of witnesses, there is insufficient evidence to establish that facility staff threatened R1. Therefore, the allegation that staff threatened resident is determined to be Unsubstantiated at this time.

Allegation # 3: Staff yelled at resident. To investigate the allegation, on 09/10/2026, from 1:00 p.m. to 1:30 p.m., the Licensing Program Analyst (LPA) interviewed the Reporting Party (RP) to obtain information pertaining to the allegation. During today’s visit, from 9:30 a.m. to 12:30 p.m., LPA interviewed the Administrator, caregiver, and two (2) of two (2) residents. LPA also obtained and reviewed resident and facility documentation.

It was alleged that staff yelled at Resident #1 (R1). The RP was unable to provide a specific date or time frame when R1 was allegedly yelled at by staff. Records reviewed by LPA indicated that R1 was admitted to the facility on 01/15/2026 and was reported to exhibit signs of mental health concerns. On 02/03/2026, facility staff contacted a mobile crisis safety team to evaluate R1.

LPA was unable to interview R1 regarding the allegation due to R1’s current location and a language barrier. The Administrator and caregiver denied yelling at R1. Interviews with the two (2) current residents did not corroborate the allegation. Both residents were recently admitted to the facility and therefore did not have information regarding the alleged incident involving R1. Previous residents who may have had relevant information were unavailable for interview because they no longer reside at the facility. The two (2) current residents reported that they had never been yelled at by facility staff.

Based on the information obtained during the investigation: interviews, review of facility documentation, R1 unavailable for interview, the RP unable to provide a specific date or time frame for the alleged incident, and lack of witnesses, there is insufficient evidence to establish that facility staff yelled at R1. Therefore, the allegation is determined to be Unsubstantiated at this time.

Exit interview and copy of report provided to staff.

(LIC9099C -- page 3)

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 09/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026

LIC9099 (FAS) - (06/04)

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