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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610685
Report Date: 07/11/2026
Date Signed: 07/13/2026 02:08:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2026 and conducted by Evaluator Abeye Duguma
COMPLAINT CONTROL NUMBER: 31-AS-20260608113519
FACILITY NAME:ELDER JOY OASIS BOARDING CAREFACILITY NUMBER:
197610685
ADMINISTRATOR:KHACHOYAN, NARINEFACILITY TYPE:
740
ADDRESS:7126 LURLINE AVETELEPHONE:
(818) 469-4447
CITY:WINNETKASTATE: CAZIP CODE:
91306
CAPACITY:6CENSUS: 3DATE:
07/11/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Narine KhachoyanTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility staff financially abused resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to investigate the above allegation. LPA met with Narine Khachoyan and explained the reason for the visit.

---Facility staff financially abused resident.
It was alleged that after Resident #1 (R1) moved out, facility staff received their blank checks in the mail and used them to withdraw $10,000.00. It was also alleged the bank knows the name of the person who cashed the checks and it starts with a "V". To investigate the allegation, on June 12, 2026, LPA requested documents at around 12:30p.m. and interviewed two (2) staff and two (2) residents from 1:00p.m. to 2:30p.m. A review of the Personnel Report does not show a staff with a name that begins with “V”. During interviews, all staff stated they are unaware of anyone cashing R1’s checks. S1 stated, “I tried to return it, I went to the address, I knocked on the door but there was no answer. I still have them and not even one check was used.
(CONT. on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260608113519
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ELDER JOY OASIS BOARDING CARE
FACILITY NUMBER: 197610685
VISIT DATE: 07/11/2026
NARRATIVE
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I will return it to the bank today.” LPA observed, in the administrator's possession, two (2) check books wrapped in a rubber band. S1 added that R1 lived in the facility for a total of three (3) weeks and facility was in the process of gather more of R1's information and documents. The Physician's Report states R1 is unable to manage own resources, communicate or follow directions. The Needs and Service Plan states R1 has anxiety and mental concerns that impact emotional stability and daily functioning. During interviews, all current residents stated they are not aware of who R1 is or have any information about R1's checks. Residents do not suspect staff of any form of fraud. During interviews, R1 stated they do not want the checks to be dropped off, they do not want to speak with or see the administrator and that facility can drop off the checks at the bank or shred it. R1 added the account is closed and the checks are all useless.

Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2