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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610732
Report Date: 07/16/2026
Date Signed: 09/30/2026 02:12:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2026 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20260619095620
FACILITY NAME:BRIGHTSTAR SENIOR HOME, INCFACILITY NUMBER:
197610732
ADMINISTRATOR:OHANIAN, NARINEHFACILITY TYPE:
740
ADDRESS:16439 BIRCHER STREETTELEPHONE:
(818) 383-6467
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 6DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:OHANIAN, NARINEH- LicenseeTIME COMPLETED:
01:37 PM
ALLEGATION(S):
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Facility is not operating within license capacity.
Staff are using cameras with audio in the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced subsequent visit to this facility to deliver findings. LPA met with facility licensee, Narineh Ohanian, who granted access to the facility.

Initial investigation was conducted by LPA Ngo-Castaneda on 6/22/2026, with assistance from staff LPA toured the physical plant at 1:17 PM. LPA interviewed six (6) out of six (6) residents and one (1) staff member from 1:16 PM until 2:00 PM. LPA reviewed the residents’ records from 2:00 PM until 2:10 PM. On 7.16.2026, LPA conducted a subsequent visit and delivered findings for the above allegations.

Allegation: Facility is not operating within license capacity

Continue to LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260619095620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BRIGHTSTAR SENIOR HOME, INC
FACILITY NUMBER: 197610732
VISIT DATE: 07/16/2026
NARRATIVE
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This is an amendment to the original report issued on 7.16.2026 to issue an immediate Civil Penalty of $500.00 due to fire clearance. The licensee/administrator was informed that additional civil penalties might be assessed based on Health and Safety Code

It is alleged that the facility is operating over their approved capacity. Staff interviewed on 6.22.2026 denied the allegation and stated that they only have six (6) residents at the facility. Interview with licensee and staff today, confirmed that there was seven (7) residents on 6.10.2026. Interviews with the residents revealed that the facility had seven (7) residents at one point. Residents were unable to provide a time frame. However, they stated the resident had left the facility. Per residents and facility staff, the seventh (7th) resident was at the facility due to emergency placement. Interview conducted with Local Ombudsman Representative revealed that on 6.10.2026, seven (7) residents residing at the facility were observed. Per document review, the facility is licensed to serve six (6) residents over the age of 60, no exceptions or contact to Community Care Licensee was noted to request an exception or an increase of capacity.

Based on LPA observations, interviews which were conducted, and record review, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. An immediate civil penalty of $500 was assessed today for a violation resulting in an immediate hazard to the health and safety for fire clearance, a civil penalty is prescribed by California Health and Safety Code Section 1548(c), 1568.0822(c), 1569.49(c), 1596.99(c), or 1597.58(c).

Allegation: Staff are using cameras with audio in the facility.

It is alleged that the facility staff are using cameras with audio in the facility. During the physical plant tour, LPA Ngo-Castaneda observed a Ring indoor camera in the living room and the kitchen. These cameras were observed to be able to do a two-way talk audio that can be removed by turning it off. Interviews with residents revealed that they are aware of the cameras in the facility and have not witness staff or licensee conversing through the cameras. Interviews with the staff revealed that only the licensee has access to the cameras and were not aware of the audio option.

During today’s visit, LPA verified and observed that the licensee can respond to the camera through the app on their phone. During today’s visit, LPA observed the camera’s app on licensee’s phone and observed that audio can be turned on and listened in by the licensee. Therefore, the allegation was substantiated.

Exit interview was conducted and a copy of this report, LIC9099D, and appeal rights were provided.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260619095620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BRIGHTSTAR SENIOR HOME, INC
FACILITY NUMBER: 197610732
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/17/2026
Section Cited
CCR
87204(a)
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 A licensee shall not operate a facility beyond the conditions and limitations specified on the license, including specification of the maximum number of persons who may receive services at any one time. An exception may be made in the case of catastrophic emergency when the licensing agency may make temporary exceptions to the approved capacity. This was not met as evidence by:
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The licensee will certify in writing that moving forward will operate within their capacity and will not accept additional residents, unless a request and approval has been made to the department for an exception.
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Based on the interviews, the licensee/administrator did not ensure to operate within the capacity of the facility by admitting a 7th resident which poses an immediate risk to Health, Safety, or Personal Rights of the persons in care.
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Type A
07/17/2026
Section Cited
CCR
87468.2(a)(1)
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Additional Personal Rights of Residents in Privately Operated Facilities (a) In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (1) To have a reasonable level of personal privacy in accommodations, medical treatment, personal care and assistance, visits, communications, telephone conversations, use of the Internet, and meetings of resident and family groups.
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Licensee remove cameras in the facility.
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Based on observations licensee did not ensure that cameras in common areas do not have an audio option which poses an immediate risk to the health, safety, or personal rights of the persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
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