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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610849
Report Date: 08/19/2026
Date Signed: 08/19/2026 02:53:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2026 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20260811163045
FACILITY NAME:WE CARE BOARD AND CAREFACILITY NUMBER:
197610849
ADMINISTRATOR:MANUKYAN, GAYANEFACILITY TYPE:
740
ADDRESS:16425 TULSA STREETTELEPHONE:
(818) 802-9797
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 6DATE:
08/19/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Gayane ManukyanTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff denied client access to facility.
INVESTIGATION FINDINGS:
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At approximately 10:15 a.m. on 08/19/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegation above, LPA conducted a file review at 4:00 p.m. on 08/18/26 of eviction notices and a telephone conversation with the administrator. Today, LPA toured the facility inside and out at 10:25 a.m., interviewed the administrator and four (04) residents between 10:30 a.m. and 12:00 p.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, sign-in sheets, eviction notice, and staff and client rosters at 12:30 p.m.

Regarding the allegation "Staff denied client access to facility" it was alleged Resident #1 (R1) was not allowed back in this facility after being denied admission to their new facility. File review of R1’s eviction notices revealed the administrator issued multiple 30-day evictions to R1 on 06/01/26 and 07/26/26.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260811163045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WE CARE BOARD AND CARE
FACILITY NUMBER: 197610849
VISIT DATE: 08/19/2026
NARRATIVE
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Interview with the administrator at 10:30 a.m. today revealed R1 violated multiple house rules, so they worked with R1’s Care Coordination Agency (CCA) to find a new home. On 08/11/26, R1 was discharged from the facility and took all belongings with them. R1 returned about two (02) hours later after they were denied admission to the potential new facility. The Administrator had R1 wait with their CCA in front of the facility for about one (01) hour while the Administrator requested guidance from the Department. File review verified the phone conversation on 08/11/26 between the administrator and the Woodland Hills-South Regional Office. The Administrator readmitted R1 to the facility after that phone conversation. Interviews with four (04) out of four (04) residents revealed they were all comfortable and well cared for in the home. Zero (00) out of four (04) stated they had been denied access to the facility. R1 was unavailable for interview. Record review of R1’s files revealed no pertinent information to the investigation. Based on interviews and record review, there is insufficient evidence to verify the above allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2