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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610849
Report Date: 08/06/2026
Date Signed: 08/06/2026 02:53:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2026 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20260730091523
FACILITY NAME:WE CARE BOARD AND CAREFACILITY NUMBER:
197610849
ADMINISTRATOR:MANUKYAN, GAYANEFACILITY TYPE:
740
ADDRESS:16425 TULSA STREETTELEPHONE:
(818) 802-9797
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 5DATE:
08/06/2026
UNANNOUNCEDTIME BEGAN:
09:19 AM
MET WITH:Gayane ManukyanTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Resident sustained an injury due to staff neglect or physical abuse.
Staff did not meet a resident's hygiene needs while in care.
Staff did not ensure a resident had appropriate incontinent care products.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted an unannounced complaint investigation visit regarding the above allegation(s). LPA met with the administrator, Gayane Manukyan and explained the reason for the visit. During today’s visit LPA conducted a tour of the facility between 9:30am to 10:30am, interviewed administrator, staff, and five (5) residents. LPA also reviewed and requested copies of the following documents: Incident Report and picutes from the occurance on 07/29/26, Resident 1's (R1) Physician's Report, R1's Home Health Certification and Plan of Care, Information from Law Enforcement.

Regarding allegation: Resident sustained an injury due to staff neglect or physical abuse, it was reported that on the morning of July 29, 2026, during R1's dialysis appointment, R1 was observed with approximately a one-inch circular wound on the left upper arm. No witnesses identified by the reporting party to confirm where this injury could have occurred. Interviews with the administrator and staff deny the allegation of
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260730091523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WE CARE BOARD AND CARE
FACILITY NUMBER: 197610849
VISIT DATE: 08/06/2026
NARRATIVE
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neglect or abuse. Administrator stated that the injury to R1 must've occurred at the dialysis center or on route there because when R1 left the facility, R1 had no injuries. Interview with R1's family deny the allegation of neglect or abuse, also stating injuries could have been sustained in route to the dialysis center. When family last seen R1, no wounds to R1's arm were observed. Interviews with five residents do not corroborate with the allegation of neglect of abuse. R1 stated injury to left arm occurred at the dialysis center.

Review of the Incident Report (IR), submitted by the administrator on 07/29/26 reveal that the IR was being submitted to document that the redness and wounds to R1's arms were not sustained at the facility, but associated with R1's dialysis treatments as R1 goes for dialysis treatment three times per week. When R1 returns to the facility, R1 would complain that these bandages causes discomfort. Law Enforcement were also notified on 07/29/26 to follow up with R1's mark or wound to the arm. They concluded with no evidence of elder abuse.

Based on the department’s observations, interviews and record review which were conducted, there was insufficient evidence to prove that Resident sustained an injury due to staff neglect or physical abuse. Therefore, the allegation is deemed Unsubstantiated at this time.

Regarding allegation: Staff did not meet a resident's hygiene needs while in care, it was reported that during R1’s dialysis appointment, R1 had a strong body odor possibly by not being properly bathed or washed. Interviews with the administrator and staff deny this allegation. No shower logs or schedule is maintained by staff, but according to both the administrator and staff, R1 has home health to assist with bathing. In addition to home health, facility staff also assists R1 with bathing twice a week, or as needed if R1 has an accident due to incontinent care. Interview with R1's family reveal no complaints or concerns regarding care and supervision that the facility provides. Interview with five residents deny any allegations of their needs not being met. Residents expressed no complaints or concerns regarding the care and supervision provided. Moreover, interview with R1 confirm that their needs, including hygiene needs are met.



Based on the department’s observations, interviews and record review which were conducted, there was
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260730091523
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WE CARE BOARD AND CARE
FACILITY NUMBER: 197610849
VISIT DATE: 08/06/2026
NARRATIVE
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insufficient evidence to prove that Staff do not meet the resident's hygiene needs while in care. Therefore, the allegation is deemed Unsubstantiated at this time.

Regarding allegation: Staff did not ensure a resident had appropriate incontinent care products, it was reported that R1 needs larger diapers, as the current size was causing R1 pain. When a request was made to administrator to provide a larger sized diaper, the administrator refused. Interviews with the administrator and staff deny the allegation. Administrator stated that R1 is a big individual, and the facility does provide either a large or extra large diaper for R1. Both stated that R1 has never expressed discomfort do them regarding their diaper. Interview with R1's family also expressed no complaint or concerns regarding R1's incontinent care. Interview with one other resident, who also requires incontinent care expressed no complaints or concerns regarding the diapers or incontinent products provided by facility. Interview with R1 also do not corroborate with the allegation. R1 expressed no complaints or concerns with the incontinent products, including the diapers provided by the facility. In addition to interviews, LPA observed R1s diaper size to be large.



Based on the department’s observations, interviews and record review which were conducted, there was insufficient evidence to prove that Staff did not ensure a resident had appropriate incontinent care products. Therefore, the allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3