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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610849
Report Date: 09/16/2026
Date Signed: 09/16/2026 03:05:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2026 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20260908161409
FACILITY NAME:WE CARE BOARD AND CAREFACILITY NUMBER:
197610849
ADMINISTRATOR:MANUKYAN, GAYANEFACILITY TYPE:
740
ADDRESS:16425 Tulsa STTELEPHONE:
(818) 802-9797
CITY:Granada HillsSTATE: CAZIP CODE:
913445222
CAPACITY:6CENSUS: 4DATE:
09/16/2026
UNANNOUNCEDTIME BEGAN:
09:26 AM
MET WITH:Gayane ManukyanTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff hit residents
Licensee does not ensure that staff have fingerprint clearance
Licensee does not ensure staff have required training
Staff are unable to communicate with residents due to a language barrier
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegations. LPA met with the administrator, Gayane Manukyan, and advised her of the complaint. Today's investigation consisted of interviews with the administrator and one staff, held between 9:40am to 10:40am, interviews with three (3) of four (4) residents, a physical plant inspection and record review. One resident was out for the day. This resident is independent. LPA's investigation reveal the following:

Staff hit residents:
In regards to the allegation, it was reported that residents have been physically hit/assaulted by individuals working at or operating the facility. There were no witnesses, staff or suspect, date or time provided and identified to corroborate with the allegation. Interviews with administrator and staff, conducted by the LPA deny the allegation. Interviews with the three residents also deny the allegation, stating staff are kind and
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260908161409
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WE CARE BOARD AND CARE
FACILITY NUMBER: 197610849
VISIT DATE: 09/16/2026
NARRATIVE
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treat the with respect. LPA also reviewed staff records and did not observe any administrator actions towards them. Based on the information obtained through interviews with staff and residents, and record review, there is insufficient evidence to prove that staff hit residents. Therefore, the allegation is deemed Unsubstantiated at this time.

Licensee does not ensure that staff have fingerprint clearance:
In regards to the allegation, it was reported that individuals working at the facility are not properly registered, cleared, and authorized to work in an RCFE, including whether all required background checks are in place.. No names of staff were identified to this allegation. Interviews with the administrator deny the allegation. Administrator stated, including herself, there should only be three individuals, including a family member, fingerprint cleared and associated to the facility. Review of the Licensing Information System, Guardian, and facility records confirm that staff have the fingerprint clearance. Based on the information obtained through interviews and record review, there is insufficient evidence to prove that the the Licensee does not ensure that staff have fingerprint clearance. Therefore, the allegation is deemed Unsubstantiated at this time.

Licensee does not ensure staff have required training:
In regards to the allegation, it was reported that individuals working at the facility are not properly trained, and their personnel records are not in place. There were no names of staff identified to this allegation. Interviews with the administrator deny the allegation. Including herself, there are only two individuals designated at the facility to provide care and supervision. Interview with Staff 1 (S1) confirm they just started work at the facility approximately three months ago, and they've already completed their required fourty (40) hour training. In addition to interviews with administrator and staff, LPA was able to interview the consultant hired by the administrator, who confirm they've been conducting the facility's required forty (40) hour training and will conduct ongoig training as well. Review of administrator records confirm that the administrator certificate is up to date and expires on 08/27/27. Review of facility records confirm that staff has received the required forty (40) hour training, certification and 1st aid card. Based on the information obtained through interviews and record review, it could not be proven that the Licensee does not ensure staff have required training. Therefore, the allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260908161409
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: WE CARE BOARD AND CARE
FACILITY NUMBER: 197610849
VISIT DATE: 09/16/2026
NARRATIVE
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Staff are unable to communicate with residents due to a language barrier:
In regards to the allegation, it was reported that staff who may not be able to communicate adequately with residents in English. There were no names of staff identified or confirmed to have a language barrier.
Interviews with the administrator and staff deny the allegation stating they are able to communicate in English with the residents, and that the residents in turn can communicate and understand English. Interviews with three of the four residents confirm that they can communicate and understand English with facility staff. During the investigation, LPA was able to observe the administrator and staff communicating with the residents in care, in English, without any language barrier present. Based on the information obtained, there was insufficient evidence to prove that Staff are unable to communicate with residents due to a language barrier. Therefore, the allegation is deemed Unsubstantiated at this time.

Administrator was advised of these findings, exit interview conducted, and a copy of this report was given.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3