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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610872
Report Date: 08/06/2026
Date Signed: 08/06/2026 02:04:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2026 and conducted by Evaluator Mariana Agban
COMPLAINT CONTROL NUMBER: 31-AS-20260730115522
FACILITY NAME:GOLDEN DAYS INNFACILITY NUMBER:
197610872
ADMINISTRATOR:VOSKERCHYAN, ARMANFACILITY TYPE:
740
ADDRESS:1407 N NORMANDIE AVETELEPHONE:
(323) 705-4442
CITY:LOS ANGELESSTATE: CAZIP CODE:
90027
CAPACITY:6CENSUS: 4DATE:
08/06/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:ARMAN VOSKERCHYAN- AdministratorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Administrator is not present at the facility a sufficient amount of hours to manage the facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mariana Agban conducted an initial 10-day complaint visit to investigate the above allegation. LPA met with Staff#2 (S2) and the Assistant Administrator and Administrator Arman Voskerchyan were contacted and arrived shortly after. LPA explained the reason for the visit. At approximately 09:35 am, LPA conducted a physical plant tour. LPA requested copies of pertinent information which includes and not limited to Staff Roster, Staff files and Resident Roster. During today's visit, LPA interviewed three (3) residents and attempted for one (1) resident. In addition, LPA interviewed three (3) staff members.
Regarding the allegation: Administrator is not present at the facility a sufficient amount of hours to manage the facility.
It is alleged that Administrator comes to facility maybe once every three weeks and stays at the facility for ten minutes and leaves. LPA conducted interviews with three (3) residents. The residents consistently stated that the Administrator is not present at the facility for a sufficient amount of time to effectively manage its operations. The residents reported that the Administrator typically visits the facility once or twice a week, remains only a few minutes, and then departs. (Continue 9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260730115522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: GOLDEN DAYS INN
FACILITY NUMBER: 197610872
VISIT DATE: 08/06/2026
NARRATIVE
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Interviews with staff revealed that the Administrator does not maintain a regular work schedule at the facility. Staff stated that the Administrator generally visits the facility two (2) to three (3) times per week, conducts a brief check on the residents, and then leaves shortly thereafter. Interview with the Administrator acknowledged that there is no established schedule for his presence at the facility. The Administrator stated that the length of each visit varies and may last approximately one (1) hour or longer, depending on the needs of the facility. However, the Administrator was unable to provide documentation, including the LIC 500 Personnel Report, or the Administrator's personnel file, as these records were not maintained at the facility.Based on interviews conducted and the lack of documentation demonstrating the Administrator's regular presence and oversight at the facility, the Department has sufficient evidence to support the allegation. Therefore, the allegation is deemed SUBSTANTIATED at this time. Per California Code of Regulations, Title 22, Division 6, Chapter 8, the facility is being cited on the attached LIC 9099D. An exit interview was conducted, a copy of this report is provided and Appeal Rights is also provided.



SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260730115522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: GOLDEN DAYS INN
FACILITY NUMBER: 197610872
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/11/2026
Section Cited
CCR
87405(a)
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Administrator Qualifications and Duties. The administrator shall be on the premises the number of hours necessary to manage and administer the facility in compliance with applicable law and regulation. This requirement is not met as evidenced by
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Licensee/ Administrator agreed to submit a written plan to CCL on or before 08/11/26 explaining how they will ensure the facility Administrator is present sufficient amount of hours necessary to adequately manage the facility.
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Interviews revealed Administrator is not present at the facility a sufficient number of hours to manage the facility. This poses a potential health and safety risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mary G Flores
LICENSING EVALUATOR NAME: Mariana Agban
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3