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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610891
Report Date: 09/21/2026
Date Signed: 09/21/2026 11:17:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2026 and conducted by Evaluator Gina Saucedo
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20260818163437
FACILITY NAME:SERENITY LIVING ON GRINNELL INC.FACILITY NUMBER:
197610891
ADMINISTRATOR:BIDKHANIAN, ERICFACILITY TYPE:
740
ADDRESS:512 E GRINNELL DRTELEPHONE:
(818) 419-1585
CITY:BURBANKSTATE: CAZIP CODE:
91501
CAPACITY:6CENSUS: 4DATE:
09/21/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Eric Bidkhanian, AdministratorTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Staff do not provide residents with their medications as prescribed
Staff do not ensure residents are served food of good quality
INVESTIGATION FINDINGS:
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On 09/21/26, at 9:15am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Eric Bidkhanian, Administrator. LPA explained the purpose of this visit was to gather additional information, conduct interviews and deliver findings regarding this complaint.

On 08/20/26, Licensing Program Analyst (LPA) Nadia Shahbazian conducted the 10-day, Initial visit. On 09/21/26, at 9:35am, LPA Saucedo conducted a physical tour, interviewed staff and residents and delivered findings.


LIC 9099C-continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260818163437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SERENITY LIVING ON GRINNELL INC.
FACILITY NUMBER: 197610891
VISIT DATE: 09/21/2026
NARRATIVE
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Regarding the allegation: Staff do not provide residents with their medications as prescribed. It is alleged that staff give residents their night medications together with their morning medications. During LPA’s interview with Reporting Party, they stated that one (1) of the residents has their medication in their room and not centrally stored. During LPA's physical tour, LPA did not observe any medication in any of resident's room. LPA observed the medication to be locked and inaccessible in a door that is located in the dining hall. LPA interviewed two (2) staff that confirmed that only three (3) out of the four (4) residents receive prescribed medication. One (1) of the residents is not taking prescription medication only vitamins. LPA reviewed and obtained the LIC 622 which is the centrally stored medication and destruction record log of each resident receiving prescribed medication. LPA also observed the vitamins of the resident that is not taking prescribed medication locked and inaccessible to the residents. During LPA physical tour, the MAR-Medication Administration Record was also posted against the wall in the resident's room that are receiving prescribed medication. LPA interviewed two (2) out of the four (4) residents that confirm they do get their medication on time. Let it be noted, one (1) resident only receives vitamins and the other resident was sleeping. Therefore, based on the interviews conducted and LPA's record review the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff do not ensure residents are served food of good quality. It is alleged that staff do not provide residents with good quality meals. During LPA’s interview with reporting party, they stated that there is no menu for the residents. Reporting Party also stated that the residents get fed with whatever ingredients there are at the above facility. During LPA's interview with three (3) staff they confirmed that there is a menu on the refrigerator and there is different foods provided to the residents everyday. During LPA's physical tour, LPA observed a menu on the refrigerator. LPA also observed a food service and housekeeping regarding title 22 to prepare food and remind staff of being clean. During LPA physical tour of the kitchen, LPA observed fish and breaded cauliflower being prepared for lunch and the refrigerator had a lot food. LPA interviewed three (3) out of the four (4) residents that confirm they like the food that is served to them. Let it be noted, one (1) resident was sleeping. Therefore, based on the interviews conducted and LPA's physical tour the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issue, and a copy of this report was given to the Administrator.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2