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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610911
Report Date: 07/22/2026
Date Signed: 07/22/2026 02:42:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2026 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20260714120758
FACILITY NAME:HEALING PINES SENIOR LIVING LLCFACILITY NUMBER:
197610911
ADMINISTRATOR:GHUKASYAN, KRISTINEFACILITY TYPE:
740
ADDRESS:19733 HEMMINGWAY STTELEPHONE:
(747) 352-2385
CITY:WINNETKASTATE: CAZIP CODE:
91306
CAPACITY:6CENSUS: 6DATE:
07/22/2026
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Liana GafikyanTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Resident was sexually abused while in care.
Staff did not meet residents' showering needs.
Staff is withholding residents' belongings.
Staff speaks inappropriately to resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced initial visit regarding the above allegations. LPA met with staff member (S2), Liana Gafikyan, and explained the purpose of the visit. LPA toured the physical plant at 8:20 AM.

At 8:35 AM, LPA interviewed the administrator (S1) by telephone, one (1) staff member, and six (6) out of six (6) residents. At 10:30 AM, LPA conducted a records review and requested copies of the following documents: Staff Roster (LIC 9020), Personnel Report (LIC 500), residents' physician's reports, admission agreements, inventories of personal belongings, staff training records, and other pertinent documents.

Allegation: Resident was sexually abused while in care.

Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260714120758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HEALING PINES SENIOR LIVING LLC
FACILITY NUMBER: 197610911
VISIT DATE: 07/22/2026
NARRATIVE
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It was alleged that Resident #1 (R1) was sexually abused while in care through the use of electricity. Staff interviews revealed that staff had never witnessed or observed any sexual abuse, neglect, physical abuse, or verbal abuse involving residents in care. During resident interviews, the residents denied the allegation and stated that the facility provides a safe environment and that they are treated with respect and dignity. During an interview with R1 in Bedroom #1 at 8:35 AM, R1 stated that they had never been sexually or physically abused while in care at the facility.

Based on interviews conducted, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation: Staff did not meet residents' showering needs.

It was alleged that staff did not meet R1's showering needs. Staff interviews revealed that
R1 receives showers two (2) to three (3) times per week, or more frequently if requested or needed. Resident interviews revealed that they shower two (2) to three (3) times per week, they are able to shower independently, and reported no concerns regarding the facility showering needs. During today's visit, LPA observed staff assisting R1 with dyeing their hair and providing a shower at 11:00 AM. LPA observed all residents to be well-groomed, appropriately dressed, and without any noticeable odor.

Based on interviews and observations conducted, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation: Staff is withholding residents' belongings.

It was alleged that staff were withholding R1's belongings, including clothing and shoes. Staff interviews revealed that staff have not taken, withheld, or stolen R1's belongings or the belongings of any other resident. Staff further stated that no staff at the facility would steal or withhold residents' personal belongings. LPA observed R1's shoes on the floor beside their bed in bedroom #1. Clothing was observed in R1's closet and dresser, and additional clothing was being laundered during the visit. Resident interviews revealed that they had not experienced or observed any personal belongings being withheld, missing, or stolen.

Continue to LIC 9099-C
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260714120758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HEALING PINES SENIOR LIVING LLC
FACILITY NUMBER: 197610911
VISIT DATE: 07/22/2026
NARRATIVE
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A review of R1's Personal Property and Valuables form did not include any entries for shoes or clothing. S2 stated and showed LPA that they recently purchased additional clothing for R1.

Based on interviews, record reviews, and observations conducted, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation: Staff speaks inappropriately to resident.

It was alleged that staff spoke inappropriately to R1 by using derogatory names. Resident interviews consistently indicated that staff treat residents with respect and dignity. Staff denied being rude or disrespectful toward residents. During an interview with R1 in Bedroom #1 at 8:35 AM, R1 stated that they overheard staff making derogatory remarks but clarified that the remarks were not directed toward them.

Based on the information obtained through interviews and the investigation, there is insufficient evidence to support the allegation that staff interacted with or spoke inappropriately to residents. Therefore, the allegation is deemed Unsubstantiated at this time.

An exit interview was conducted, and a copy of this report was provided to staff.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3